NPS (Defined Contribution Pension System-DCPS) | FAQ on NPS, OPS, DBPS and DCPS

NPS (Defined Contribution Pension System-DCPS) | FAQ on NPS, OPS, DBPS and DCPS

NPS OVERVIEW

1. Who are covered by the NPS?

NPS is applicable to all employees joining services of Central Government including Central Autonomous Bodies (except Armed Forces) on or after 1st January 2004. Many State Governments have adopted NPS architecture and implemented NPS mandatorily through Gazette Notifications for their employees joining on or after a cut-off date.

2. How does NPS differ from old pension?

The old pension scheme of Government of India, referred as Defined Benefit Pension System (DBPS) is based on the last pay drawn of the employee. NPS is referred as Defined Contribution Pension System (DCPS) in which the employer & employee contributes for building a pension wealth payable at the time of retirement by way of annuity/lumpsum withdrawal as per norms.

3. Is NPS applicable to employees of Central Autonomous Bodies?
Yes. In line with the decision of GOI to introduce NPS for new entrants joining central government services on or after 1/1/2004, it has been decided vide OM 1(13)/EV/2001 Dt 13/11/2003 Department of Expenditure, Ministry of Finance that all new entrants in all Autonomous Bodies under various Central Ministries/Departments recruited on or after 1/1/2004 will also be governed by the NPS.

4. How can the Central Autonomous Bodies (CAB’s) join NPS?
Department of Expenditure, Ministry of Finance , GOI vide its OM No 1(13)/EV/2008 Dt 30/1/2009 advised all Central Autonomous Bodies to submit Letter of Consent (LOC) indicating their formal commitment towards discharging their obligations under NPS through the Financial Advisors of the respective Ministries/ Departments.

5. Is transition from Contributory Provident Fund to Defined Contribution Pension System(NPS)permitted for the employees of Autonomous Bodies? What will be the date of effect in case of transition from CPF to NPS in case of employees who joined prior to 01.01.2004? What are the salient features of NPS?
Yes. The organizations are permitted to shift to NPS in respect of employees who have joined before 1/1/2004 vide OM dt 30/6/2009 No 1(2)/EV/2007 Department Of Expenditure, Ministry of Finance. Date of effect will be the date when such option is exercised by the concerned employee. The other detailed operational features are as follows:
The existing corpus of CPF (both employees’ and employers’) would be moved over to the trust fund accounts under NPS.
In order to facilitate the transition from CPF to NPS, the autonomous body would make in addition one time ex-gratia payment of 10% of the employer’s contribution for each of the employees opting to switch over to NPS.
Recurring monthly contribution by employee @ 10% of Basic Pay + DA and a matching contribution by the autonomous body would be payable.
The employer’s contribution would be payable from the month the organization/employee shifts over to NPS and would be limited to 10% of Basic Pay + DA.

6. What is the procedure for registration of CABs?
The Autonomous Bodies are required to submit duly authorized ‘Letter of Consent’ to PFRDA through the Financial Advisor of the respective ministry.
Subsequently, the CAB is required to submit the physical ‘Master Creation Form (MCF)’ along with other forms to CRA i.e Form N1 for PrAO, Form N2 for PAO/ CDDO and Form N3 for DDO.
Upon receipt of the ‘Letter of Consent’ from PFRDA and above mentioned forms are found to be in order, the CAB is registered in the CRA System.

7. What is the eligibility for State Governments to join NPS?
Various State Governments have adopted NPS architecture and implemented NPS with effect from different dates.

8. Is NPS applicable to employees of State Autonomous Bodies (SABs)?
Many State Governments have adopted NPS architecture and implemented NPS for the employees of State Government as well as for the employees of Autonomous bodies, State PSUs, Corporations, Boards, if notified in their respective gazette notifications.

9. What is the eligibility for SABs?
Various State Governments have adopted NPS architecture and implemented NPS for the employees of State Government as well as for the employees of Autonomous bodies, State PSUs, Corporations, Boards, Nigams etc. with effect from different dates.

10. What is the procedure for registration of SABs?
The Autonomous Bodies are required to submit duly authorized Letter of Consent to PFRDA through the designated Nodal offices/ Ministries/ Head of Department etc. as indicated in the NPS Notification of the respective State Government.
After registration of Designated office for interaction with CRA upon submission of Master Creation Form (MCF), the oversight offices & administrative day-to-day functioning offices shall be registered on the basis of submission of physical application forms to CRA i.e. Form N1 for DTA, Form N2 for DTO and Form N3 for DDO.

11. What are Nodal Offices under NPS architecture?
Nodal Offices for Central Government sector/ CABs are: PrAO, PAO/CDDO& DDO
Nodal Offices for State Government sector/ SABs are: DTA, DTO & DDO

Accessing CRA System

1. What is NPSCAN System?
NPSCAN is a web based “NPS Contribution Accounting Network” developed by CRA to maintain accounts of Government Subscribers. PAO/ CDDO/ DTO can access NPSCAN for below activities:
Uploading Subscriber Contribution File for Regular as well as Shifted Subscribers
Maintenance of Subscriber Details such as changes/ update of demographic details, Bank Account details, Nomination details, PAN details, Aadhaar Update requests, FATCA declaration, etc.
Re-issue of I-Pin/ T-PIN
Reprint of PRAN Card
Various views for monitoring NPS related activities, etc.
Nodal Office can access NPSCAN with the User ID and I-PIN provided by CRA.

2. What is CRA System?
CRA system is a web based application developed by CRA for carrying out NPS related activities. PAO/ CDDO/ DTO can access CRA System for below activities:
FATCA updation
Tier II Activation & Update Tier II details of subscribers
Inter Sector Shifting of Subscribers and DDO
Online Registration of Subscriber
Raising and Resolving Grievances, and checking the status of Grievances
DDO Details Modification
Re-Issue of IPIN/TPIN
Instant Reset of IPIN
View scanned copies of CSRF forms
Recruitment Monitoring
e-PRAN,
Statement of Voluntary Contributionfor Subscriber
Error Rectification Module,
Exit Management (Processing Withdrawal Request)
Viewing Dashboard Reports.
Knowledge Centre (Access to Circulars, SOP & Training Module)
Authorise Aadhaar seeding requests
CRA Systemcan be accessed on internet only by using the User ID and I-PIN provided by CRA.

3. What is an ‘I-PIN’?
I-PIN is an 8 to 14 characters Internet Personal Identification Number issued by CRA to the PrAO and PAO/CDDO/ DTO for accessing the CRA/NPSCAN system through the internet. CRA provides I-PIN to the PrAO,two sets of I-PIN will be issued to the PAO/CDDO/ DTO.
The Nodal Office can access both CRA system (www.cra-nsdl.com) and NPSCAN system (www.npscan-cra.com) with the same User ID and I-PIN. The Nodal Office should maintain the confidentiality of the I-PIN.

4. What are the facilities available through the Call Centre for Nodal Office?
Facilities that are available for a Nodal office through Call Centre are as mentioned below:
T-PIN Reset
Speaking with Call Center Executive on NPS process related matters

5. What is a ‘T-PIN’?
T-PIN is a four digit “Tele-query Personal Identification Number” provided by CRA to the PAOs/CDDOs, which are registered with the CRA for accessing Tele-query facility.
Tele-query facility includes both Interactive Voice Response (IVR) service and Call Centre facility.
CRA provides T-PIN to the PrAO, two sets of T-PIN will be issued to the PAO/ CDDO/ DTO. Nodal Office should maintain the confidentiality of the T-PIN.
IVR facility is available to Nodal Offices on toll free no.1800 222 081.

6. What is the purpose of allotting two User IDs and I-PINs to the PAO/CDDO/ DTO?
Some of the functions of PAO/ CDDO/ DTOrequire maker and authorizer activity, i.e., the Subscriber request shall be captured by an Officer using a User ID and I-PIN and the authorization of the same shall be carried out by another Officer using another User ID and I-PIN. Hence, two User IDs and I-PINs are provided to the PAO/ CDDO/ DTO.
For this purpose, PAO/ CDDO/ DTOshall identify two Officers, one for Maker activity and another for Authorizer activity and handover the respective User ID and I-PIN to them.

Nodal Office Registration

1. How are the Nodal Offices identified in CRA system?
Nodal Offices are identified by a unique number, i.e., PrAO/DTA/ PAO/DTO/ CDDO/ DDO registration number that is allotted to each entity by CRA on successful registration.

2. From where can the Nodal Offices obtain the registration forms?
Nodal Offices can download the relevant registration forms from the CRA website www.npscra.nsdl.co.in under Menu ‘Forms’.

3. What are the details to be submitted by the Nodal Offices for registration in CRA?
Nodal Offices shall provide all the mandatory details required in the registration form such as Name of the Office, Address, Telephone Number, Official e-mail ID, Ministry details,PrAO/ DTA/ PAO/ DTO/ CDDO/ DDO Code, etc. The application has to be duly signed by the authorized signatory of the respective Nodal Office.

4. How isPrAO/ DTA registered in the CRA system?
PrAO/ DTA shall submit duly filled application for registrationi.e.Annexure N1 to CRA for registration. If the application form is found to be in order, CRA shall register the PrAO and allot a unique PrAO registration number.
On successful registration, CRA shall send intimation vide letter to the PrAO about the details of registration and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA Call Centre.

5. How isa PAO/CDDO/ DTO registered in the CRA system?
A PAO/ CDDO/ DTO will also be registered as a PAO/ DTO in CRA system. PAO/CDDO/ DTO shall submit the duly filled application for registration i.e. Annexure N2 to its PrAO/ DTA. PrAO/ DTA shall verify and forward the application form to CRA. If the application form is in order, CRA shall register the PAO/CDDO/ DTO and allot a unique PAO/CDDO/DTO registration number.
On successful registration, CRA shall send intimation to PAO/CDDO/DTO about the details of registration. CRA shall allot and dispatch the User ID, I-PIN and T-PIN for accessing NPSCAN/CRA system and CRA Call Center.
However, if a PrAO/ DTAhas not been registered under NPS, it shall register itself prior to forwarding the PAO/CDDO/ DTO registration forms to CRA.

6. How is a DDO registered in the CRA system?
DDO shall submit the duly filled application for registration i.e. Annexure N3 to its PAO/CDDO/ DTO. PAO/CDDO/ DTOshall verify and forward the application form to CRA along with a covering letter i.e.Annexure N4. If the application form is in order, CRA shall register the DDO and allot a unique DDO registration number.
On successful registration, CRA shall send an intimation vide letter to the PAO/ CDDO/ DTO about the details of registration of DDO. However, if the PAO/ CDDO/ DTO has not been registered under NPS, it shall register itself prior to forwarding the DDO registration form to CRA.

7. Can a Nodal Office be registered as a PrAO cum PAO/CDDO cum DDO as well?
Nodal Office can be registered in the following manner (under specific circumstances) depending upon the architecture adopted by the office:
PrAO cum PAO/CDDO: For registration, forms Annexure N1 and N2 shall be submitted to CRA by the Nodal Office. On successful registration, CRA shall allot a separatePrAO registration number and PAO/CDDO registration number to the PrAO cum PAO/ CDDO.
PAO/CDDO cum DDO: For registration, forms Annexure N2 and N3 shall be submitted to CRA by the Nodal Office. On successful registration, CRA shall allot a separate PAO/CDDO registration number and DDO registration number to the PAO/CDDO cum DDO.
PrAO cum PAO/CDDO cum DDO: For registration, forms Annexure N1, N2 and N3 shall be submitted to CRA. On successful registration, CRA shall allot a PrAO registration number, PAO/CDDO registration number and DDO registration number to the PrAO cum PAO/CDDO cum DDO.

8. How can a DDO access CRA System?
The DDOs can login to the CRA system using the User ID & I-PIN (password).
The User ID is the 10-digit DDO Registration Number issued by CRA after successful registration.
To generate I-PIN, User needs to go to the CRA system (www.cra-nsdl.com) and click on the ‘Forgot Password’ link in the ‘Nodal Office/ Other Intermediaries Section’.
The User then needs to select ‘Instant Set/ Reset I-PIN’, enter the DDO Registration number followed by two zeros (e.g. if DDO Reg is ‘ABC012345D’ then the User ID would be ‘ABC012345D00’) and click on ‘submit’.
Subsequently, User will be asked to set a password and initiate a request.
Once the request is authorized by the associated Nodal Office (PAOs/DTOs), the password gets activated and DDO can use the same to login to CRA system.

9. What will a Nodal Office do in case it forgets/ loses the I-PIN/T-PIN?
Nodal Office can reset the I-PIN online through CRA system (www.cra-nsdl.co.in). The Nodal Office can reset the I-PIN using any of the two options:
Reset password using secret question: If the Nodal Office had selected a secret question during its initial (first) login, the office can reset the password by using this option.
Instant Reset I-PIN: If the Nodal Office had not selected any secret question, the office can rest the IPIN through “Instant Reset of IPIN” option. The detailed procedure is available on CRA website www.npscra.nsdl.co.in under Menu ‘Standard Operating Procedure (SOP)’.

10. How can Nodal Offices modify its details registered with CRA?
The Nodal Offices shall notify CRA about change in the details registered with CRA by sending a request on it’s Office Letter head containing details of the change.
In case of change in details of a Nodal Office, the request has to be authorized by the respective PrAO/ DTA whereas in case of change in details of a DDO, the request has to be authorized by the respective PAO/CDDO/ DTO.
In case of the PrAO/ DTA, the request shall be directly sent to CRA. On receipt of the request, CRA shall update the changes.
PrAO/ DTAcan also change the details of the PAO/CDDO in CRA System (www.cra-nsdl.com).

Subscriber Registration

1. Who is termed as Subscriber in CRA?
Subscriber is the employee of Central Government (excluding Armed Forces), and Central Autonomous Bodies who have joined service on or after 1 January 2004 and is part of National Pension System.
Many State Governments have adopted NPS architecture and implemented NPS mandatorily through Gazette Notifications for their employees joining on or after a cut-off date.

2. What are the pre-requisites for Subscriber registration?
Following conditions have to be met for a Subscriber to be registered with CRA;
Subscriber is covered under the National Pension System.
The Nodal Offices i.e. the respective PrAO/ DTA, PAO/CDDO/ DTO and DDO have been registered in CRA and have been allotted registration number by CRA.

3. How can Subscribers apply for PRAN?
Subscriber shall submit duly filled Common Subscriber Registration form (CSRF) for allotment of PRAN to the DDO in duplicate with necessary documents along with Aadhaar and PAN.
Only those Subscribers can apply for allotment of PRAN whose associated DDOs are registered with CRA. If the DDO is not registered, it has to first register itself with CRA.

4. From where can a Subscriber obtain the registration forms?
Application forms for registration of Subscribers (CSRF) can be downloaded from the CRA website www.npscra.nsdl.co.in under Menu ‘Forms’.

5. Can Nodal Office generate PRAN Online?
Yes. PRAN can be generated online. Online PRAN Generation can be carried out by the Nodal Offices using either the Front-end mode (screen based) or by Batch-upload mode (uploading of file). The Nodal Office is required to forward the physical documents to CRA-FC within 90 days of PRAN generation otherwise the account will be frozen.
For details on the procedure to generate PRAN online Nodal Officeneeds to contact CRA.

6. Whether Subscribers (who have been allotted PPAN or Employee ID) require to register in NPS?
Subscribers who have been allotted PPAN/Employee ID before joining NPS, have to be registered afresh under NPS in the CRA system by submitting form CSRF along with PAN, Aadhaar and other supporting documents.
Fresh registration is required to enable CRA to issue Permanent Retirement Account Number (PRAN) card to the Subscriber.

7. What are the details to be filled in the Subscriberregistration form?
The following details have to be provided in the application for allotment of PRAN.
Subscriber Personal Details along with Proof of Identity, Proof of Address, PAN Card, Aadhaar, Contact details, Bank details, etc.
Consent for Aadhaar Seeding
Subscriber Employment Details
Subscriber Nomination Details
Option to Open Tier II Account
Declaration on FATCA

8. What are the mandatory details to be provided in the Subscriber’s registration form?
Name of Subscriber
Photo and Signature
Father & Mother Name
Date of Birth
City & Country of Birth along with nationality
Gender
Marital Status & Spouse Name
Aadhaar & PAN details
Correspondence Address Details
Occupation Details
Nomination Details
Declaration & Authorization by Subscriber
Declaration on FATCA
KYC Documents

9. What is the role of a PAO/CDDO/ DTO in Subscriber Registration?
Only those Subscribers of a PAO/CDDO/ DTO and DDO who are already registered with CRA can apply for allotment of PRAN. If the PAO/CDDO/ DTO andDDO is not registered, it has to first register itself with CRA.
On receipt of the Subscriber application forms in duplicate from the associated DDO, PAO/CDDO/ DTO shall verify the forms and authorize the same. PAO/CDDO/ DTO shall forward the forms along with a covering letter i.e. Annexure S6 to the CRA-FC. The format of covering letter and list of CRA-FCs is available at CRA website (www.npscra.nsdl.co.in).

10. What is the role of a DDO in Subscriber Registration?
Only those Subscribers of a PAO and DDO who are already registered with CRA can apply for Allotment of PRAN. If the PAO/DDO is not registered, it has to first register itself with CRA. On receipt of the Subscriber application forms in duplicate from the associated DDO, PAO shall verify the forms. PAO shall forward the forms along with a covering letter to the CRA-FC as per Annexure S6. The format of covering letter and list of CRA-FCs are available at CRA website www.npscra.nsdl.co.in

11. Checklist for DDOs for Subscriber registration?
Checklist for DDOs is as follows:
All the mandatory fields are filled.
PAN, Aadhaar and other supporting documents are obtained.
Consent for Aadhaar seeding is provided by the Subscriber.
Photograph and Signature is provided by the Subscriber. In case of thumb impression, it should be duly attested by a Gazzeted Officer (If associated DDO is a GazzetedOfficer, attestation can be done by the DDO also).
Declaration for FATCA compliance is provided.
Provide Employment details of the Subscriber.
Provide Stamp and Signature of Authorized Signatory.
Provide DDO covering letter i.e. Annexure S5 with not more than 999 Subscriber Registration forms.

12. What is the Checklist for PAO/CDDO/ DTO for Subscriber registration?
Checklist for Subscriber registration for PAO/CDDO/ DTO is as follows:
All the mandatory fields are filled.
PAN, Aadhaar and other supporting documents are obtained.
Consent for Aadhaar seeding is provided by the Subscriber.
Photograph and Signature is provided by the Subscriber. In case of thumb impression, it should be duly attested by a Gazzeted Officer (If associated DDO is a Gazzeted Officer, attestation can be done by the DDO also).
Declaration for FATCA compliance is provided.
Provide Employment details of the Subscriber.
Provide Stamp and Signature of Authorized Signatory.
PAO/CDDO Covering letter i.e. Annexure S6 is enclosed for the along with the Subscriber Registration form and covering letter of DDO.

13. How can a PAO/CDDO/DTO/ DDO check the status of the Subscriber Registration forms submitted to CRA-FC?
PAO/CDDO/DTO/ DDO can check the status of the Subscriber’s application, by quoting the PRN or the acknowledgement number under the option “Check Subscriber Registration Status” in the CRA System (www.cra-nsdl.com) in URL https://cra-nsdl.com/CRA/subRegReqSts.do
The functionality of “S1 Submission Details” provides for submitting details of Subscriber Registration (CSRF 1) forms despatched by Nodal Offices to CRA-FC. It will enable the Offices to track the movement of Subscriber registration forms from Nodal Offices to CRA-FCs. Under this functionality, Nodal Office can enter despatch details of CSRF 1 submitted to CRA-FCs, in CRA System. Upon receiving the forms, CRA-FCs will acknowledge the receipt of forms at their end. Nodal Offices will also be able to view status of the forms dispatched to CRA-FCs.

14. What are the guidelines for preparation of the covering letters for Subscriber registration?
DDO shall prepare a batch of maximum 999 Subscriber applications and prepare a covering letter i.e. Annexure S5 for each batch and forward it to the concerned PAO/CDDO/ DTO. DDO should note that number of applications covered in a single batch/covering letter should not exceed 999. e.g. if there are 1100 Subscriber applications, DDO shall prepare two batches with covering letter each – one for 999 applications and another for remaining 101 applications.

15. What is a CRA-FC?
CRA-FC is the Facilitation Centre appointed by CRA for accepting Subscriber Registration forms. The CRA-FC shall digitize the applications and upload the details to CRA system. The list of CRA-FCs across India is available in CRA website (www.npscra.nsdl.co.in)by accessing URL https://www.npscra.nsdl.co.in/cra-fc.php

16. Can CRA-FC reject the Subscriber application forms?
CRA-FC can reject an application form either at the time of acceptance at the counter or during digitization,in case discrepancies/ incomplete documentation are noticed. CRA-FC shall issue a rejection memo to the concernedPAO/CDDO/ DTO with the reason(s) for rejection.
For such cases, a fresh application shall be submitted by the Subscriber after rectifying the discrepancies. The PAO/CDDO/ DTO can also view scanned copies of the CSRF and rejection memos by logging into CRA system (www.cra-nsdl.com) using the User ID and I-PIN provided by CRA.

17. What is the proof of submission of forms to CRA-FC?
On acceptance of CSRF, CRA-FC shall issue a DDO wise Provisional Receipt containing the Provisional Receipt Number (PRN), details of number of forms submitted by PAO/CDDO/ DTO, number of forms accepted by the CRA-FC and number of forms rejected by CRA-FC. The PRAN will be issued for each batch of application forms submitted (i.e. each DDO covering letter). Under each batch, CRA-FC shall also mention an acknowledgement number for each application contained in the batch. The acknowledgement number will be the PRN plus two digit-running serial number for individual forms. For e.g. the PRN can be 101877300000066, if the CRA-FC receives 45 forms, the acknowledgment numbers generated for the forms will be 10187730000006601 – 10187730000006645. The Provisional Receipt (PR) will be handed over to the PAO/CDDO along with the duplicate copy of Subscriber application forms containing the acknowledgement numbers.

18. How can the Nodal Officecheck the reason for rejection of CSRF by CRA- FC?
For rejected forms, CRA-FC issues a rejection memo. Nodal Office may check status of PRAN Applications at https://cra-nsdl.com/CRA/ at option “Check Subscriber Registration status” below Nodal Office login by using 15 digit PRN issued by CRA-FC.
Alternately, Nodal Office can view a report of the complete rejection memo by logging into the CRA system under Menu ‘Document Management’ and sub-menu ‘View Uploaded Form’ by inputting the Acknowledgement Number provided by the CRA-FC. This report helps the Nodal Office understand the common reasons for which forms are rejected.

19. Can Nodal Officeview the CSRF submitted to the CRA – FC?
Nodal Office can view the CSRFsubmitted to the CRA-FC by logging into the CRA System under Menu ‘Document Management’ and sub-menu ‘View Uploaded Form’ by inputting the Acknowledgement Number provided by the CRA-FC or PRAN allotted by CRA.

20. Can subscriber registration forms be submitted by post or courier to CRA-FC?
There is no restriction on the mode of delivery for Subscriber registration forms to the CRA-FC. The same can be submitted by post, courier or hand delivery.

21. How can PAO/CDDO track the submission of forms sent by post or courier?
CRA has provided a functionality called “S1 Submission Details” in the CRA system to track the movement of Subscriber Registration forms from Nodal Office to CRA-FC. PAO can login into the CRA System with the User ID and password and enter the details of S1 forms submitted. CRA-FC acknowledges the receipt of forms in the CRA system along with remarks. PAO can track the status of the forms with the acknowledgement number generated and also view the details updated by the CRA-FC.

22. How is the Subscriber intimated of PRAN?
CRA shall forward the PRAN kit containing PRAN card and Subscriber Master Report along with I-PIN and T-PIN to the associated PAO/CDDO/ DTO for onward forwarding to DDO. The DDO on receipt of the PRAN kits from the PAO/CDDO/ DTO shall reconcile the PRAN kits received against the application made and hand over the PRAN kits to the respective Subscriber.
The Subscriber will also receive an SMS and email intimating his/ her PRAN and the PAO/CDDO/ DTO will receive an email on generation of PRAN. Nodal Office needs to ensure that Mobile No. and Email ID provided by Subscribers are valid.

23. What is e-PRAN?
CRA has provided a functionality of ‘e-PRAN’ which allows the Nodal Offices to view and print the ‘e-PRAN’ for a Subscriber. ‘e-PRAN’ is similar to the physical PRAN Card and will display the core details along with photograph and signature of the Subscriber.
e-PRAN downloaded from CRA System is not a substitute for physical PRAN Card.

Subscriber Contribution Upload

1. What is the procedure for preparation and upload of Subscriber Contribution File (SCF) forNodal Offices?
Below are the steps for preparation and upload of SCF:
Download Active Subscriber list from NPSCAN System under Menu ‘Views’; sub-menu ‘Subscriber-DDO List’
Consolidation of DDO wise Active Subscriber contribution records.
Digitization of records through FPU or own back office software
Validation of the contribution file using File Validation Utility (FVU)
Upload of contribution file in the NPSCAN System.
Transfer of funds (equivalent to the amount uploaded in the SCF) to the Trustee Bank

2. What is a Subscriber Contribution file (SCF)?
Subscriber Contribution File contains contribution related information likePRAN, employee contribution amount, employer contribution amount etc.This file can be prepared by Nodal Office by using the utility provided byCRA or by using it’s own Back-Office. Contribution can be broadly classifiedinto two types viz:
Regular Contribution – Contribution corresponding to salarydeduction along with matching contribution from employer.
Arrear/Miscellaneous Contribution – Contributions correspondingto Arrear/Miscellaneous payments made to the employees. As perguidelines from Ministry of Finance, the contribution file needs to beuploaded by 25th of every month (for processing the NPS contributioncorresponding to that month’s salary) and the consolidated amountneeds to be transferred to the Trustee Bank (Axis Bank) latest bythe last working day of that month. However, CRA System allowsprocessing of contribution at any time by the Nodal Office.

3. How can a Subscriber Contribution File be prepared?
At the end of every month, the DDO shall forward the contribution details of the Subscribers to the PAO/CDDO/ DTO. The PAO/CDDO/ DTO shall consolidate the data and prepare a Subscriber Contribution File (SCF) using File Preparation Utility (FPU) provided by CRA. PAO/CDDO/ DTO may also use any equivalent software for preparation of SCF. However, the file so prepared should be as per file formats of CRA.
Alternatively, the respective DDO can create the SCF using the FPU. PAO/CDDO/ DTO can consolidate the DDO wise files using a File Merger Utility (FMU). After consolidating the files through FMU, PAO/CDDO/ DTO shall open the file in FPU for creation of final SCF to be run through FVU.

4. Is there any timelines on upload of SCF and remittance of funds?
The timelines are specified in OM No 1 (7) 2003 / TA / Partfile/ 279 Dt 2/9/2008 issued by Department of Expenditure, Office of CGA, Ministry of Finance; applicable to Civil Ministries only.

5. From where can a PAO/CDDO/ DTO obtain the FPU, FMU, FVU or the file formats?
PAO/CDDO/ DTO can download the FPU, FMU, FVU and the file formats from CRA website (www.npscra.nsdl.co.in)under Menu ‘Software Downloads’.

6. What is File Preparation Utility (FPU)?
File Preparation Utility (FPU) is a stand-alone utility provided by CRA to enable PAO/CDDO/DTO to prepare the monthly Subscriber Contribution File (SCF) as per the file formats of CRA. It will contain details such as PAO/CDDO/ DTO Registration number, DDO Registration number, Subscriber PRAN, Subscriber Name, amount of Government contribution and equivalent Subscriber contribution, Pay month & Year, Contribution Type, Arrear Remarks and Remarks (if applicable), etc.
In case of any incorrect data format inserted, FPU provides error prompt to enable the PAO/CDDO/ DTO to rectify the same. FPU has MS Excel features such as copy, paste, insert/delete rows, etc.

7. What is File Merger Utility (FMU)?
If SCF is prepared by DDO, the File Merger Utility (FMU) helps the PAO/CDDO/ DTO with the option of merging all the .fpu files prepared by individual DDOs.
FMU will generate a single consolidated file in the FPU format. This merged file then needs to be verified by PAO/CDDO/ DTO using File Preparation Utility (FPU) for preparing a final SCF.

8. What is File validation utility (FVU)?
File validation utility (FVU) is a stand-alone utility provided by CRA to validate the Subscriber Contribution File (SCF) prepared using FPU provided by CRA or the uploading Nodal Office’s own software against a set of validation rules.
On successful validation, an output file with extension .fvu along with a control total HTML file will be generated, which can be uploaded in the NPSCAN/CRA system. If any of the validations fail, then the file will be rejected and an error file will be generated.

9. What is the output file generated by FVU?
If the format level validation is successful at FVU, then an output file with extension .fvu along with a control total html file will be generated in the specified path. The .fvu file will contain the contribution details, FVU version and FVU generated hash value (digital lock to prevent the file being tampered) which has to be uploaded to NPSCAN. The control total file in HTML form can be stored for record purpose of the PAO/CDDO/ DTO.

10. What should a PAO/CDDO/ DTO do if SCF file is not successfully validated through FVU?
If the SCF validation is not successful, FVU will generate an error report containing details of the errors. The PAO/CDDO/ DTO shall rectify the all the errors in the original file and again pass it through the FVU until all records are in SCF is successfully validated through FVU.

11. What is the error file generated by FVU and what are the type of errors?
FVU validates whether the file prepared is as per the format specified by CRA. If any of the validations fails, FVU generates an error file in the specified folder.
Some of the errors which FVU may show are – Sum total of Subscriber contribution and Government contribution are not matching, contribution year is a future year, etc.

12. Are FPU and FVU mandatory for preparation of contribution file?
PAO/CDDO/ DTO can use its own software for preparation of the file. However, the file should confirm to the file formats of CRA. The output file should be in ASCII Format with “.txt” as filename extension.
However, it is mandatory for the PAO/CDDO/ DTO to validate the output file through FVU, irrespective of whether it has been created through FPU or own back office. Unless the file is successfully validated by FVU, it cannot be uploaded to the NPSCAN system. Therefore, in a nutshell, the usage of FVU is mandatory, but usage of FPU is optional.

13. How can a PAO/CDDO/ DTO upload the SCF?
PAO/CDDO/ DTO shall login to NPSCAN with its own login credentials and upload the SCF, which is successfully validated by FVU.
On acceptance of the file, a 13 digit Transaction ID will be generated along with a Contribution Submission Form, which will contain the details of the SCF. PAO/CDDO/ DTO will then transfer the funds to the Trustee Bank.

14. How is funds remitted to Trustee Bank?
All Nodal offices have to mandatorily transfer the NPS contribution funds to Trustee Bank through electronic mode (NEFT/ RTGS) only.

15. Whether the PAO/CDDO/ DTOis required to prepare a new contribution file every month?
It is advisable to create new contribution file every month. However PAO/CDDO/ DTO can reuse the contribution file prepared initially through the FPU by modifying the required details such as month of contribution, etc.When creating the final SCF, FPU will create two files – a .fpu file for future use and a .txt file for passing through FVU.
For next month SCF, PAO/CDDO/ DTO can open the .fpu file of the previous month by browsing through a blank FPU and make the necessary modifications. For record purpose of PAO/CDDO/ DTO, the final file may be saved with the name of that specific month and year.

16. At what levels error files will be generated?
Error files will be generated at two levels:
FVU: If any of the validations fail, FVU will generate an error file in the specified folder indicating the details of the errors such as Sum total of Subscriber contribution and Government contribution are not matching, contribution year is a future year, etc.
NPSCAN: In case of validation failure in NPSCAN, an error file will be generated indicating the details of the error such as Duplicate files having same batch ID, invalid PAO/CDDO-DDO mapping, invalid PAO/CDDO/ DTOID, invalid PRAN. In case of rejection by NPSCAN, the error file will be available for download through the Contribution File Status View. On the basis of the File Reference Number generated at the time of uploading the SCF or by specifying date range, the PAO/CDDO can check the status of the SCF.

17. Can SCF be rejected at NPSCAN system even after it is successfully validated by FVU ?
FVU is a standalone utility and checks only the format level validations. However, database level validations such as whether PAO/CDDO/ DTO, DDO registration number and PRAN is valid, etc. will be carried out in the NPSCAN system. Hence, in such cases, file which is successfully validated by FVU can be rejected at NPSCAN.

18. What is online FPU?
Online FPU is a functionality provided by CRA to the Uploading Offices to facilitate preparation of Subscriber Contribution Files (SCF) online. However, this facility can be availed by uploading offices for preparing files of 50 or lesser number of Subscribers only.

19. How to check the status of SCF uploaded to CRA?
A facility has been provided to the Nodal Offices in NPSCAN System under Menu ‘Contribution Details’; sub-menu ‘File Status’ to check the status of the Subscriber Contribution File (SCF). Nodal Office can enquire about the status of a particular SCF by entering the date range (from and to date) not exceeding 15 days or by inputtingBatch ID/ File Reference Number or Transaction ID.

20. Can a PAO/CDDO/ DTO upload multiple contributions for the same Subscriber in one SCF?
PAO/CDDO/ DTO can upload multiple contributions for the same PRAN in one SCF provided any one of the below mentioned fields are different:
DDO Registration Number
Month & Year of Contribution
Type of Contribution

21. Can a PAO/CDDO/DTO upload contribution for a Subscriber post his transfer to another sector?
Nodal Offices can process contribution for Subscribers associated withthem in the past but now moved to a different sector. The Nodal Office needsto initiate a request in the CRA System which needs to be authorized by theMonitoring Office. Once authorized, the Subscriber Contribution File (SCF) forthe said Subscriber can be uploaded within a defined window. The processfor remitting funds for such SCFs is similar to the regular transactions.
In this situation the PAO/CDDO/ DTO can use the functionality of “Contribution Upload for Shifted Subscriber” available under the PAO/CDDO/ DTO login in the NPSCAN system. Once the request is successfully authorized by the PrAO, the PAO/CDDO/ DTO can upload the contribution within seven calendar days after authorization of the request by PrAO.

22. Can a PAO/CDDO/ DTO carry out multiple upload of SCF?
It is not mandatory for a PAO/CDDO/DTO to upload a consolidated SCF by merging files prepared by various underlying DDOs. PAO/CDDO/DTO can upload multiple SCF as and when the data is received from the respective DDOs.

23. Can PAO/CDDO/ DTO make any corrections to an uploaded file?
PAO/CDDO/ DTO can make a correction in theSCF already uploaded in the NPSCAN system by preparing and uploading a correction file.
Before preparing a Correction file, PAO/ CDDO/ DTO needs to ensure that the Original file uploaded is not ‘Matched and Booked’ in NPSCAN System. PAO/ CDDO/ DTO is required to mention the Transaction ID of the original filein the FPU and select the File Type as ‘Correction’ while preparing the correction file.
If the original file is already Matched and Booked in the CRA System, PAO/CDDO cannot upload a correction file.

24. How can PAO/CDDO/ DTO process contribution arising out of arrears?
The contribution arising out of arrears can be uploaded to CRA along with the regular contribution. At the time of preparing the SCF, PAO/CDDO/ DTO shall enter the contribution type as Arrears, select the appropriate type of Arrear Remarkas provided in the FPU.

25. Can PAO/ CDDO/DTO Upload Unequal Contribution?
PAO/ CDDO can upload unequal contribution with the use of separate FPU & FVU available at CRA website www.npscra.nsdl.co.in under Menu ‘Software Downloads’.
For more details, Nodal Office can refer Circular No. CRA/PO&RI/Master/2015/010 dated October 15, 2015.

26. Can PAO/ CDDO Upload Voluntary & Tier II Contribution of Subscribers?
As per this option, the Government Subscribers mandatorily covered underNPS can approach their associated Nodal Office for making additionalinvestment in their Tier I account. The Additional Voluntary Contribution upto Rs. 50,000/- can be claimed for tax exemption by the Subscriber under the applicable sections of the Income Tax Act, 1961. The steps for processingsuch contribution remain the same. However, File Preparation Utility (FPU)and File Validation Utility (FVU) for processing ‘Voluntary Contributions’ and ‘Tier II Contributions’ of Government Subscribers are different from utilitiesfor processing mandatory contributions.
PAO/ CDDO/ DTO can download separate FPU & FVU provided for upload of Voluntary & Tier II contribution.

27. How are funds transferred to Trustee Bank?
PAO/CDDO/ DTO shall transfer the funds to the Trustee Bank through electronic transfer such as RTGS or NEFT (Type R-41) (For detailed instructions regarding fund transfer viz. account number and PAO/CDDO/ DTO string please refer footnote on the Contribution Submission Form [CSF] generated for the Transaction ID). The Trustee Bank shall confirm to CRA the funds transferred by the respective PAO/CDDO/ DTO against the respective Transaction ID by uploading ‘Fund Receipt Confirmation (FRC)’ in the CRA System.

28. What are the precautions to be taken while transferring funds through electronic mode (RTGS/NEFT)?
The below mentioned instructions should be followed while transferring funds:
Remittances (RTGS/ NEFT) should be done by R-41 RTGS format only.
26 digit PAOFIN [please refer footnote on the Contribution Submission Form (CSF)] should be written in “Sender to Receiver Information” ( Field 7495 only)
Amount transferred to the Trustee Bank should be equivalent to the amount uploaded in the SCF.

29. How can PAO/CDDO/ DTO check whether the Trustee Bank has transmitted the confirmation of funds to CRA?
PAO/CDDO/ DTO can check the status of the file in NPSCAN. In case the funds have not been identified by the Trustee Bank in the system, the funds are remitted back to the originating account on T+1 day. The PAO/CDDO/ DTO may check status of refund with their accredited bank in case the file is not Matched and Booked after T+2 days in the NPSCAN system.
In case the funds are identified correctly by the Trustee Bank, the Subscriber Contribution File is Matched and Booked in the CRA system.

30. Can the PAO/CDDO/ DTO make a consolidated payment for multiple Subscriber Contribution Files?
PAO/CDDO cannot make a single consolidated payment for multiple Subscriber Contribution Files (SCF).
Since each SCF has a separate Transaction ID, the amount transferred should match the amount uploaded in each Transaction ID.

31. What is the time limit for transferring funds to the Trustee Bank?
Since, a Subscriber Contribution File (SCF) is valid for a period of 10 working days from the date of upload, fund should be transferred to the Trustee Bank within the same period. SCF pending for Matching and Booking for more than 10 working days gets automatically cancelled from the CRA System and the respective Uploading Office shall have to upload a new SCF in this scenario.

Responsibilities of Nodal Office in NPS

1. What are the functions of PrAO in NPS?
The Principal Accounts Office (PrAO)/ Directorate of Treasury & Accounts (DTA) act as the oversight authority in NPS monitoring. As per the Standard Operating Procedure for NPS, the PrAO/ DTA is required to discharge several functions, most of which are in the nature of monitoring performance of the registered Nodal Offices under its jurisdiction. The nature of activities required to be carried out by the
PrAO/ DTA may be summarized as under:
Consolidate PAO/ CDDO/ DTO/ DDO registration forms and forward to CRA for registration.
Monitor the performance of PAO/ CDDO/ DTO/ DDO in discharging their responsibilities in CRA system.
Monitor the resolution of grievances raised against PAO/ CDDO/ DTO/ DDO
Take necessary action to ensure compliance of PAO/ CDDO/ DTO/ DDO with the operational procedure of CRA system.
Authorisation of certain activities initiated by the underlying Nodal Offices.

2. What are the functions of PAO/ CDDO/ DTO in NPS?
PAO/ CDDO/ DTO is responsible for carrying out the following activities:
Consolidate DDO registration forms & forward it to CRA for registration.
Facilitate registration of Subscribers by consolidating the Common Subscriber Registration Form (CSRF) for allotment of PRAN received from the concerned DDO and forward it to the CRA-FC.
Distribution of PRAN kits to Subscribers.
Preparation and timely upload of Subscriber Contribution File (SCF) to NPSCAN system.
Deposit the contribution amount in the Trustee Bank as per the SCF uploaded in NPSCAN.
Processing of Voluntary and Tier II contributions.
Provide Transaction Statements to the registered Subscribers on request.
Maintenance of Subscriber Details such as changes/ update of demographic details, Bank Account details, Nomination details, PAN details, Aadhaar Seeding& update requests, PAN update requests, FATCA declaration, etc.
Update the Switch requests, New Scheme Preference requests, Inter Sector Shifting of Subscribers, Instant Reset of I-Pin for Subscribers and DDOs, etc.
Raise grievance on behalf of DDO and the Subscriber.
Resolve the grievance raised against it by any of the entities in the CRA system.
Exit Management of Subscribers (Withdrawal).

3. What are the functions of DDO in NPS?
DDO is responsible for carrying out the following activities:
Obtain the duly filled CSRF for allotment of PRAN from the Subscribers, fill and certify the employment details and forward the same to PAO/ CDDO/ DTO.
Distribution of PRAN kit along with PIN mailers to Subscribers.
Forward the Switch requests, New Scheme Preference requests, Change in Subscriber details request, Withdrawal Requests received from Subscribers to the PAO/ CDDO/ DTO.
Provide information to PAO/ CDDO/ DTO about Subscribers NPS contribution.
Can raise grievances against any interfacing entity under NPS. Feedback can also be provided to the concerned PAO for resolution of the grievances.
Can initiate withdrawal request onlinefor underlying Subscribers and submit the withdrawal forms to the associated PAO/ CDDO/ DTO.

4. What is FATCA Declaration?
FATCA stands for the Foreign Account Tax Compliance Act. It is a new piece of legislation to help counter tax evasion in the US.Introduced by the United States Department of Treasury (Treasury) and the US Internal Revenue Service (IRS), the purpose of FATCA is to encourage better tax compliance by preventing US persons from using banks and other financial organizations to avoid US taxation on their income and assets.India has signed inter-governmental agreements (IGAs) relating to FATCA compliance with the United States government.
As per NPS Trust guidelines, Subscribers registered under NPS on or after July 1, 2014 are mandatorily required to submit FATCA Self–certification. As instructed by NPS Trust, in the event of non-submission of FATCA Self-Certification by a subscriber, restrictions on voluntary contribution, Tier 2 contribution and withdrawal will be imposed on his/ her NPS account.

5. Is FATCA mandatory for all NPS Subscribers?
As per NPS Trust guidelines, Subscribers registered under NPS on or after July 1, 2014 are mandatorily required to submit FATCA Self–certification. As instructed by NPS Trust, in the event of non-submission of FATCA Self-Certification by a subscriber, restrictions on voluntary contribution, Tier 2 contribution and withdrawal will be imposed on his/ her NPS account.

6. How can Nodal Office update FATCA Declaration of Subscriber?
At present, subscriber is able to update the FATCA self-certification online through login in CRA system (cra-nsdl.com) and nodal offices can update (Screen based) FATCA self-certification on behalf of subscriber through their CRA login. Now, functionality is being made available to all nodal offices (PAO/DTO/DTA-In case of Centralized mode offices) for uploading of FATCA status for multiple subscribers through bulk file upload in the CRA system.

7. What is detailed process flow for Bulk Upload of FATCA self-certification?
Nodal office is required to capture FATCA details from the self-certification Form submitted by subscriber. Details need to be captured in excel file as per specified file format.
After capturing of data in excel, nodal office is required to convert data from excel file format (.xls) to text file format (.txt) for uploading in CRA system.
Steps to convert from “.xls” file to “.txt” file format are mentioned below:
Capture FATCA details of the subscribers in excel file.
Copy/paste all data from line no.2 in excel file (.xls) to new text file (.txt) file (as in Annexure II).
After copying data in txt file, replace all space filed with “^”.
Save text file and upload the “.txt” file in the system.
After login to CRA system, click on “Transaction” menu and then click on “FATCA File Upload” submenu.
After clicking on “FATCA File upload” link, upload text file using “Browse” option and then click on “Upload File”. After file upload of “.txt” file, a file reference number will be generated which can be used to check the status of file and also for future reference.
For checking the status of Uploaded file, click on “Transaction” menu and click on “FATCA File Status”
For viewing status of uploaded FATCA File, fill File Reference number or Date Range option

8. What are the various views/ downloads and reports available to PrAO/ DTA?
Mentioned below are the views/ downloads and reports available to the PrAO/ DTA:
Sr. No.
Function/Activity Name
A.
Views & Download:
1
Transaction Statement
2
Voluntary Contribution Statement
3
e-PRAN Card
4
Subscriber details view*
5
List of underlying Subscribers / DDOs / PAOs
6
Views of various Circulars and SOPs
7
PrAO details view
8
PAO details view
9
DDO details view*
10
Inbox Notification for pending requests
11
CRA service charges bill
B.
Dashboard Reports:
1
Executive Summary (Registration & Contribution)
2
Subscriber Registration
3
Subscriber Contribution (Status of SCF Upload)
4
Comparison of Monthly Contribution
5
Monthly Subscriber Contribution Credit
6
Performance Tracker related to SCF processing
7
Contribution Credit for Financial Year
8
Grievance raised against offices
9
NIL Credit Report
10
Report on Subscriber Exiting NPS
11
Exception Reports
C.
Additional Reports:
1
Exception Report-PAO Performance
2
Withdrawal Exit Claim ID Report
3
Credit Analysis
4
Subscriber Contributions Comparison
5
Subscriber Contributions List
6
Pending Match Contribution Files
* Marked functionalities are available for DTAs only.

9. What are the various views/ downloads and reports available to PAO/ DTO?
Mentioned below are the views/ downloads and reports available to the PAO/ DTO:
Sr. No.
Function/Activity Name
A.
Views & Download:
1
Transaction Statement
2
Voluntary Contribution Statement
3
e-PRAN Card
4
Subscriber details view
5
Statement of Holding
6
Subscriber Retirement details
7
List of underlying Subscribers / DDOs / PAOs
8
Views of various Circulars and SOPs
9
PrAO details view
10
Document Management System – View
11
S1 Form submission details
12
Inbox Notification for pending requests
13
CRA service charges bill
14
Various Dashboard reports
B.
Dashboard Reports:
1
Subscriber Registration Report
2
Monthly Subscriber Contribution Credit
3
Performance Tracker of SCF
4
Contribution Credits for Financial Year
5
Exception Reports
C.
Additional Reports:
1
Withdrawal Exit Claim ID Report
2
Subscriber Contributions Comparison
3
Subscriber Contributions List

10. What are the various views/ downloads available to DDO?
Mentioned below are the views/ downloads available to the DDO:
Subscriber details: All the details of Subscribers can be viewed.
Subscriber List: The list of underlying Subscribers can be downloaded.
Statement of Transaction: Financial Year wise view and print of the underlying Subscribers.
e- PRAN: View and print exact replica of PRAN card of the Subscriber.
Statement of Voluntary Contribution under NPS: View the statement showing Voluntary Contributions made by the Subscriber in Tier I account.

Subscriber Maintenance

1. Is it mandatory to link Aadhaar and update PAN in NPS Account?
Yes. As per the amendment in PMLA rules by the Government,NPS accounts should be linked with Aadhaar by December 31, 2017.
Based on the notification dated June 1, 2017, issued by the Dept. of Revenue, Ministry of Finance, bearing No. GSR 538 (E) being the Prevention of Money Laundering (Maintenance of Records) Second Amendment Rules, 2017, both Aadhaar and PAN have been made mandatory for existing and new accounts to be opened under NPS.
Accordingly all existing Subscribers under NPS are required to submit their Aadhaar and PAN in the CRA System on or before December 31, 2017.

2. How can a PAO/ CDDO/ DTO update PAN and seed Aadhaar for its underlying Subscribers?
Subscribers can seed Aadhaarin their PRAN by logging into the CRA System(www.cra-nsdl.com) with the User ID (PRAN) and I-PIN (Internet Password). The option is available under Menu >>Update Details; Sub-menu>> Update Aadhaar/ Address Details. PAO/CDDO/ DTOare required toauthorise the request in the CRA System.
Subscribers can update their PAN by submitting Form S2 (Subscriber Details Change) to their associated Nodal Office (PAO/ CDDO/ DTO). Nodal Office can carry out necessary changes in the NPSCAN system (www.npscan-cra.com).

3. How can the Nodal Office change the details submitted by the underlying Subscribersin the CRA System?
Subscriber has to submit the “Subscriber Details Change Request Form – Form S2” to the concerned DDO who in turn has to submit the same after verification to the concerned PAO/CDDO/ DTO. PAO/CDDO/ DTOwill initiate the change requested by the Subscribers through NPSCAN System.
In case of change in Mobile Number, Telephone Number and email ID, the Subscribers can themselves update the said detailsbylogginginto CRA system or through NPS Mobile App with the I-PIN provided by CRA.
For change in signature and photograph, Nodal Office needs to forward ‘Form S7’ to the CRA-FC.

4. What details of the Subscriber can a PAO/CDDO/ DTO update?
FPAO/CDDO/ DTO can update the following requests of the Subscriber:
Change in Personal details including Bank details
Change in Employment details
Change in Nomination details
Change in Scheme details of Tier II
One way Switch request (transfer of amount from Tier II to Tier I)
Withdrawal request
Reissue of I-PIN and T-PIN
Reprint of PRAN Card
Update PAN and Aadhaar details
AuthoriseAadhaar Seeding request
Bulk Upload of FATCA declarations
Print Statement of Transaction of a Subscriber associated with it on request.

5. What is the checklist for PAO/CDDO/ DTO prior to updating the request in NPSCAN?
PAO/CDDO/ DTO shall verify the following before making an electronic request for updating Subscriber’s details:
PRAN provided by the Subscriber is valid (Active)
PRAN (Subscriber) is associated with the PAO/CDDO/ DTO
Request form is completely filled by the Subscriber
Request form is duly signed by the Subscriber
Request form is duly verified and signed by the DDO of the Subscriber
Request form is filled as per the instructions given in the form.
Form S2 submitted by the Subscriber needs to be retained by the Nodal Office and need not be sent to CRA. CRA will act only on the basis of the electronic request received from the PAO/ CDDO/ DTO. Only, in case of change in signature/ photograph of the Subscriber, the PAO/ CDDO / DTO has to forward the request to the CRA-FC for processing.

6. What is Maker-Authoriser concept?
Maker- Authoriser requires that the request is to be captured by one officer using a User ID and I-PIN and the authorisation of the same shall be done by another officer using another User ID and I-PIN. The PAO/CDDO/ DTO shall identify two different officers to carry out the Maker-Authoriser activity.
Certain type of requests shall require only a Maker activity whereas certain type of requests shall require both Maker and Authoriser activity.
Type of Request
Maker
Authorizer
Change in Subscribers’ personal details
(Core Data – Data appearing on PRAN Card)
Yes
Required
Change in Subscribers’ personal details
(other
than Core Data)
Yes
Not Required
Change in Subscribers’ Address
Yes
Required
Change in Subscribers’ Nomination Details
Yes
Required
Change in Subscribers’ Bank Details
Yes
Not Required
Change in Subscribers’ Employment Details
Yes
Required
Reprint of PRAN Card
Yes
Required

7. What is the procedure for reset or re-issue of I-PIN/T-PIN of Subscriber?
In case the Subscriber has forgotten/ misplaced his password (I-PIN/ T-PIN), the same can be reset in the following manner:
Reset password using secret question: If the Subscriber had selected a secret question, he/she can reset the password online using the same.
Instant reset I-PIN: Subscriber can select this option for reset of I-PIN. Once the request is captured, the acknowledgement number thus generated should be forwarded to the PAO/CDDO for authorisation. Alternately, the Subscriber can also choose to reset the password by generating a One Time Password (OTP). In case of OTP, the request can be authorised by the Subscriber himself, therefore he need not approach the PAO/CDDO for authorisation. This facility can only be used by Subscribers who have their Mobile number and Email ID updated in the CRA system.
Re-issue of I-PIN by PAO/CDDO/ DTO: Subscriber can submit a request (Form S2) to the PAO/CDDO/ DTO for re-issue of I-PIN. The PAO/CDDO/ DTO can raise the request online and authorize the same. On successfulauthorisationof the request, CRA shall dispatch the PIN mailer to the Subscriber at his/her communication address. Please note re-issue of I-PIN is a chargeable transaction.

8. What is the procedure in case of loss of PRAN card by the Subscriber?
Subscriber has to submit Form S2 to the concerned DDO who will forward the request to the PAO/CDDO. PAO/CDDO will raise the request online for reprint of PRAN Card. On receipt of the online request, CRA will dispatch the PRAN card to the PAO/CDDO. Reprint of PRAN card is a chargeable transaction.
Subscribers can also request for Reprint of PRAN Card by logging into the CRA System with the I-Pin provided by CRA.

9. Does PRAN change in case Subscriber is transferred from one office to another?
As PRAN is unique and portable across employment & location, NPS contributions can be transferred by the prospective employer to same PRAN already allotted by previous employers after completion of Inter-Sector Shifting (ISS) for the PRAN.
For e.g. If a subscriber has been transferred from Central Government to State Government or vice versa, he can continue using the same PRAN irrespective of change in office, department or location after completion of Inter-Sector Shifting (ISS).

10. What is the procedure to be followed in case a Subscriber has been transferred/shifted within the same sector?
For shifting of PRAN within the same sector (i.e. within Central Govt. or within the same State Govt.), the Subscriber is required to intimate his PRAN to the target (new) office with whom he/she will be associated after shifting. The new office will facilitate shifting of PRAN in the CRA system by uploading the NPS regular contribution. PRAN will get associated to new office in the CRA system upon successful processing of monthly NPS contribution. Subsequently, the new office is required to update Subscriber’s employment details in the CRA system.

11. What is the procedure to be followed in case a Subscriber has been transferred/shifted from across sectors?
As PRAN is unique and portable across employment & location,subscriber can shift from one sector to another sector with the same PRAN e.g. from Central Government (CG) to State Government (SG) or from Corporate Sector to Govt. Sector, etc. With the help of the facility of Inter Sector Shifting, a Subscriber can continue with the same PRAN irrespective of his geographical location and employment status till he/she exits from NPS.
For shifting PRAN from one sector to another, the Subscriber is required to submit Form ISS-1 (available on CRA website – www.npscra.nsdl.co.in under Menu ‘Forms’) to the target Nodal Office i.e. to the Nodal Office with whom he/she will be associated after shifting. The target Nodal Office initiates the shifting of PRAN along with accumulated NPS contributions under the PRAN in the CRA system.

12. What is the procedure for change in Employment details? Whether Subscriber has to submit any application for the same?
In case of change in any employment details such as pay scale, basic salary, etc., Subscriber need not submit any change request. Such changes can be updated by the PAO/CDDO on receipt of intimation about the change from the DDO.

13. What is the role of Nodal Offices in Subscriber’s request for change in signature and photograph?
Subscriber has to submit the change request as per prescribed format to the associate DDO i.e. ‘Form S7’. After verification and authorisation of the request, DDO has to consolidate all such requests and forward it to the concerned PAO/CDDO/ DTO along with a covering letter as per the prescribed format i.e. ‘Form S8’. PAO/CDDO/ DTOhas to verify and authorise the request and submit the request to the CRA-FC.
On upload of the request by CRA-FC, new signature and/or photograph will be updated in the CRA system. CRA shall print a new PRAN card and dispatch it to PAO/CDDO/ DTO who forwards it to the DDO for onward distribution to Subscriber.

14. How can a Nodal Office raise a grievance in CRA system?
A Nodal Office can raise grievances in the CRA system (cra-nsdl.com) by logging in with the User ID and I-PIN or through the CRA Call Centre using the T-PIN provided by CRA. In case of grievance of the DDO, the DDO can raise a grievance against any interfacing entity by logging into the CRA System with the User ID and I-PIN.
The PAO/CDDO/ DTO can also raise the grievance on behalf of the DDO or the underlying Subscribers through the CRA System. PAO/CDDO/ DTO can raise the grievance only through the abovementioned modes.

15. What are the natures of grievances that can be raised by Nodal Offices?
Nodal Offices can raise grievance with respect to the following:
Grievance against CRA:
PRAN allotted but PRAN Cards not received
PIN mailers not received
PRAN not allotted/partially allotted
Withdrawal amount not received
Scheme Preference Instruction not effected
Grievance against Trustee Bank
Delay in uploading Fund Receipt Confirmation (FRC)
Subscriber Contribution File (SCF) not Matched and Booked

16. What are the details to be provided at the time of registering the grievance?
At the time of registering the grievance, the Nodal Office shall provide the following details:
PAO registration number allotted by CRA
Details of the grievance
On whose behalf the grievance is being raised
Category of Grievance
Grievance Text

17. How shall a Nodal Office resolve the grievance raised against it?
Nodal office can login into CRA system using the I-PIN provided by CRA and check the details of the grievances raised against this Office by the Subscribers/ other entities. Nodal Office shall resolve the grievance and mention the action taken remarks in the resolution field provided for the purpose.CRA shall send the resolution remark of the PAO/CDDO to the Subscriber on the Subscribers’ ‘Email ID’ registered with CRA.

18. How can a Nodal Office check the status of the grievance/complaint logged?
If a grievance is logged in the CRA System, a token number will be displayed on the screen on successful submission of grievance. The details of the token number will also be intimated by CRA to the Nodal Office on it’s registered email ID.
The Nodal Offices can alternately check the status of the grievance on the login page of the CRA System under option ‘Check Grievance/ Enquiry Status’ by entering the Token No. The status can also be checked through the Call Centre by quoting the token number. On resolution of the grievance, CRA shall send an e-mail to the registered Email ID of the Nodal Office containing the details of resolution.

19. Whether there is any mechanism for escalation of grievance not resolved by PAO/CDDO/ DTO?
PAO/CDDO/ DTO shall resolve the grievance raised against it within three days of receipt of the grievance. If grievance is not resolved within three days, an e-mail alert will be sent to the associated PrAO/ DTA.
If grievance is pending for the next five days, another e-mail alert will be sent by CRA to the PrAO/ DTA. If the Subscriber is not satisfied with the resolution same can be escalated to NPS Trust.

20. What are the grievances a Nodal Office can raise against CRA on behalf of it’s underlying Subscribers?
A Nodal Office can raise the following grievances against CRA on behalf of it’s underlying Subscribers:
PRAN Kit not received
PIN related
Email/SMS alart
Incorrect details captured by CRA-FC
Status of Withdrawal request
Withdrawal amount not received
Transaction Statement not received
Non receipt of Alerts from CRA on contribution credit
Incorrect Contribution reflected
PRAN card not in active status

Exit / Withdrawal

1. What is an Exit?
An exit is defined as closure of individual pension account of the subscriber under National Pension System.

2. When can a Subscriber exit from NPS?
As per PFRDA (Exits & Withdrawals under NPS) Regulations 2015, following Withdrawal categories are allowed:
Upon Normal Superannuation – At least 40% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing for monthly pension to the Subscriber and the balance is paid as lump sum to the Subscriber.
In case the total corpus in the account is less than or equal to Rs. 2 lakh as on the Date of Retirement, Subscriber can avail the option of complete Withdrawal.
Upon Death – At least 80% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing for monthly pension to the Spouse and the balance is paid as lump sum to the nominee/legal heir.
In case the total corpus in the account is less than or equal to Rs. 2 lakh as on the Date of Death of the Subscriber (Government sector), nominee/legal heir can avail the option of complete Withdrawal.
Further, if family member opts for family pension, as per the Regulations, all the accumulated pension wealth shall be transferred to the bank account of the Nodal Office for further settlement as per Government directives.
Pre-mature Exit – At least 80% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing the monthly pension to the Subscriber and the balance is paid as a lump sum to the Subscriber.
In case the total corpus in the account is less than or equal to Rs. 1 lakh as on the Date of Resignation, the Subscriber can avail the option of complete Withdrawal.

3. What options for exit from NPS are available for Subscriber at the time of Superannuation/at the age of 60?
Subscriber can decide to remain invested in NPS (Up to 70 years) or can exit from NPS. Following options are available to NPS Subscribers:
Continuation of NPS account: Subscriber can continue to contribute to NPS account beyond Retirement (Up to 70 years) and avail additional tax benefit on the contribution.
Deferment of Withdrawal: Subscriber can defer his/her Withdrawal and stay invested in NPS upto 70 years of age. Subscriber can defer only lump sum Withdrawal, defer only Annuity or defer both lump sum as well as Annuity.
Start your Pension: If Subscriber does not wish to continue/defer NPS account, he/she can exit from NPS. He/she can initiate exit request online and as per NPS exit guidelines start receiving pension.

4. Where shall Subscriber/Nodal Office find the withdrawal forms? What are the different types of Withdrawal Forms?
You can find the withdrawal form of respective sector from “Form” section available on this website. Based on the different types of Withdrawal request, following forms are made available:
Superannuation
Premature
Death

5. Whether voluntary retirement is treated as pre-mature exit or superannuation?
In the context of NPS, voluntary retirement is treated as pre-mature Exit.

6. What is an Exit Claim ID and what is its relevance?
In case of Superannuation, Exit Claim ID is generated 6 months before the Date of Retirement. It enables nodal office or Subscriber to make any changes (like DOB, address etc.) in the system until one day before Date of Retirement. Withdrawal request cannot be raised without generation of Claim ID.
In case of Pre-mature Exit, the Subscriber needs to contact the Nodal office for generation of Claim ID for Withdrawal of NPS funds. Generation of Claim ID is not required if Withdrawal request is initiated by Nodal Office.
Generation of Claim ID is not required to process death online Withdrawal request. Nodal office can directly raise the Withdrawal request for death cases.

7. When Nodal Office/Subscriber will be able to initiate online Withdrawal request for retired Subscriber?
Claim ID will be generated by the CRA six months before the Date of Retirement. Once the claim ID is generated, Subscriber/Nodal Office will be able to initiate the online Withdrawal request in CRA system.
Withdrawal request will be processed once the nodal office verifies (if initiated by Subscriber) and authorize the Withdrawal request and Subscriber attains his/her Date of Retirement.

8. Who have to initiate the online Withdrawal request in CRA system?
Online Withdrawal request can be initiated by the Subscribers using I-PIN provided to them. Such requests need to be verified and authorized by the nodal office. In case Subscriber is not able to initiate online Withdrawal request, Subscriber need to submit the physical Withdrawal form along with the required documents to the nodal office based on which Nodal Office will initiate online Withdrawal request on behalf of the Subscriber.

9. How can Nodal Office capture an online Withdrawal request?
For Superannuation Withdrawal: In case Subscriber is not able to initiate online Withdrawal request, Nodal Office can capture (on behalf of Subscriber) the online Withdrawal request six months in advance from the date of Retirement. Nodal Office can initiate the request by logging using I Pin provided into the CRA website (www.cra-nsdl.com) under the menu ‘Exit Withdrawal Request’. Nodal Office can refer Demo for capturing online Withdrawal request which is available on CRA website (www.npscra.nsdl.co.in).
For Pre-mature Exit & Death Withdrawal: Nodal Office can initiate the request by logging using I Pin provided into the CRA website (www.cra-nsdl.com) under the menu ‘Exit Withdrawal Request’. Nodal Office can refer Demo for capturing online Withdrawal request which is available on CRA website (www.npscra.nsdl.co.in).

10. Is maker-checker concept applicable for Nodal Office in Withdrawal request?
Yes maker-checker concept is applicable in Withdrawal request.
Nodal Office has to capture the Withdrawal request using one user Id (maker) and authorize the same using other user Id (checker).
Further, if superannuated Subscriber has captured the Withdrawal request in CRA system, Nodal Office has to verify that Withdrawal request in CRA system using one user Id (maker) and authorize the Withdrawal request in CRA system using other user Id (checker).

11. What are the documents to be obtained from the Subscriber in case of Superannuation & Pre-mature Exit?
Following documents are to be obtained along with the completely filled Withdrawal form for Superannuation & Pre-mature Exit:
Advanced stamped receipt needs to be duly filled and cross-signed on the Revenue stamp by the Subscriber.
KYC documents (address and photo-id proof)
Cancelled Cheque’ (having Subscriber’s Name, Bank Account Number and IFS Code) or ‘Bank Certificate’ on Bank Letterhead having Subscriber’s name, Bank Account Number and IFS Code required to be submitted as bank proof. ‘Copy of Bank Passbook’ can be accepted, however, it should have Subscriber’s photograph, Name and IFS Code on it and should be self-attested by the Subscriber.
“Request Cum Undertaking” form if eligible for complete Withdrawal.
After obtaining required documents, Nodal Office should capture the online Withdrawal request through maker and checker concept. Nodal Office should authorize Withdrawal form & supporting documents and attach covering letter and forward the same to CRA for storage purpose.

12. Can a Subscriber claim for 100% Withdrawal in case of Superannuation and Pre-mature Exit?
Advanced stamped receipt needs to be duly filled and cross-signed on the Revenue stamp by the Subscriber.
In case of Superannuation, a Subscriber can claim 100% Withdrawal if the total accumulated corpus is less than Rs. 2,00,000 at the time of Superannuation/attaining age of 60 years.
In case of Pre-mature Exit, if the total accumulated corpus is less than Rs. 1 Lakh, the Subscriber can avail the option of complete Withdrawal.

13. Can a Non-IRA (Non – Individual Retirement Account) Subscriber submit Withdrawal request?
No, Non-IRA Subscriber has to submit CSRF form to become IRA compliant. Once the Subscriber is IRA compliant he/she can initiate the online Withdrawal request in CRA.
However, in case of exit due to death, Subscriber need not be IRA Compliant. Nodal Office can capture the online request even though Subscriber is non IRA Compliant.

14. What are the documents to be obtained from nominee/claimant in cases of death Withdrawal request?
Following documents are to be obtained along with the completely filled Withdrawal forms:
Advanced stamped receipt need to be duly filled and cross-signed on the Revenue stamp by the Claimant.
KYC documents (address and photo-id proof)
‘Cancelled Cheque’ (having claimant’s Name, Bank Account Number and IFS Code) or ‘Bank Certificate’ on Bank Letterhead having claimant’s name, Bank Account Number and IFS Code required to be submitted as bank proof. ‘Copy of Bank Passbook’ can be accepted, however, it should have claimant’s photograph, Name and Bank IFS Code on it and should be self attested by the claimant.
Copy of Death Certificate issued by the Registrar of birth and death
NO objection Certificate (NOC) is required to be submitted by the mapped nodal office.
After obtaining required documents, Nodal Office should capture the online Withdrawal request through maker and checker concept. Nodal Office should authorize Withdrawal form & supporting documents and attach covering letter and forward the same to CRA for storage purpose.

15. How to process the death cases if there is no nominee is registered in CRA system?
Nominee available in the office record with his or her employer for the purpose of receiving other admissible terminal benefits shall be treated as nominee for the purposes of receiving benefits under the National Pension System.

16. How to process death cases where multiple nominees are registered in CRA system?
Such Withdrawal request will be processed as per below mentioned scenario:
Withdrawal form needs to be submitted by all the nominees registered in CRA system.
If some nominee/s doesn’t not want to claim the NPS corpus:
Relinquishment deed is to be submitted by the nominee/s who doesn’t want to claim the NPS benefits.
Indemnity Bond is to be submitted by the nominee who is claiming the NPS benefits.
In case one nominee is a major and other is a minor,
Major nominee will submit his/her Withdrawal form.
Guardian (on behalf of minor) will submit the Withdrawal form along with the birth proof of the minor.

17. How to process the Withdrawal cases where disability/family pension is being paid?
Nodal Office has to submit following documents where disability/family pension is being paid:
Annexure 1: Declaration by Nodal Office (disability/family pension is being paid) mentioning bank account details of Nodal Office.
Annexure 2: Declaration from nominee/legal heir mentioning that nominee/legal heir will not get NPS benefits.
The employer shall send a confirmation of such nominations in its records, to the National Pension System Trust or the NSDL-CRA, while forwarding the claim for processing.

18. Whether Nodal Office can submit physical Withdrawal request of the underlying NPS Subscribers?
No, w.e.f. April 1, 2016, PFRDA has made it mandatory for all the nodal office to raise the Withdrawal request online using the ‘Online Withdrawal’ module available in CRA system. Physical Withdrawal request submitted by the Nodal Office will not be processed by CRA.

19. Where will Nodal Offices submit the Withdrawal forms?
The Withdrawal form needs to be submitted at the following address for further processing:
NPS Claim Processing Cell
Central Recordkeeping Agency,
NSDL e-Governance Infrastructure Limited,
1st Floor, Times Tower, Kamala Mills Compound,
SenapatiBapatMarg, Lower Parel,
Mumbai-400013.

20. How does the Subscriber/Claimant receive the Withdrawal proceeds?
The Withdrawal proceeds are credited in Subscriber/Claimant bank account (as per the bank details provided at the time of initiating online Withdrawal request) through electronic mode only.

21. How Nodal Office/Subscriber can check the status of Withdrawal request?
Nodal Office/Subscriber can check Withdrawal status as per below mentioned option:
Nodal Office/Subscriber can check through the ‘Limited Access View’ (Pre Login) functionality which is available at CRA website home page (www.cra-nsdl.com).
Nodal office/Subscriber can also check the status under the menu ‘Exit Withdrawal Request’>>’Withdrawal Request Status View’ by logging into website (www.cra-nsdl.com).

22. What is Annuity?
In the context of NPS, Annuity refers to the monthly sum received by the Subscriber from the Annuity Service Provider (ASP). A percentage of the pension wealth as decided by the Subscribers (minimum 40% & 80% is to be invested with ASP in case Withdrawal is due to Superannuation & Pre-mature Exit and Death respectively) is utilized for purchase of Annuity from the empaneled Annuity Service Providers.

23. Who are the Annuity Service Provider?
Indian Life Insurance companies which are licensed by Insurance Regulatory and Development Authority (IRDA) can act as Annuity Service Providers. However, Annuity Service Providers needs to be empanelled by PFRDA to provide Annuity services to the NPS Subscribers. The list of Annuity service providers empaneled by PFRDA can be accessed at: https://www.npscra.nsdl.co.in/Annuity-service-providers.php.

24. In case of pre-mature exit, when will Subscriber’sAnnuity start i.e. immediately or after the age of 60 years?
Annuity starts immediately, if Subscriber fulfills the Age and Corpus criteria for purchasing Annuity (depending upon choice of ASP and Annuity scheme of the respective Annuity Service Provider).

25. Which Annuity Schemes are available?

26. What is Default Annuity Scheme?
Default Annuity Scheme shall provide for Annuity for life of the Subscriber and his or her spouse (if any) with provision for return of purchase price of the Annuity and upon the demise of such Subscriber, the Annuity be re-issued to the family members in the order specified hereunder at a premium rate prevalent at the time of purchase of such Annuity by utilizing the purchase price required to be returned under theAnnuity contract (until all the family members in the order specified below are covered):
Living dependent mother of the deceased Subscriber;
Living dependent father of the deceased Subscriber.
After the coverage of all the family members specified above, the purchase price shall be returned to the surviving children of the Subscriber and in the absence of children, the legal heirs of the Subscriber, as may be applicable.

27. Whether Subscribers have to mandatorily purchase Default Annuity Scheme or Subscribers can purchase any other Annuity scheme?
In case of Superannuation & Pre-mature Exit, Subscriber can purchase any one scheme which are available with respective Annuity Service Provider. However, In case of death, Spouse has to purchase Default Annuity Scheme.

28. Where Subscriber can check the rates offered by the Annuity Service Providers?
Details of Annuity rates and other details may be checked on CRA website https://www.npscra.nsdl.co.in/Annuity-service-providers.php

29. Can Subscriberchange Annuity Service Provider or Annuity type after buying the Annuity?

30. What happens if the Subscriber dies after processing of AnnuityWithdrawal Request?
The mode and manner of payment of amount (if any) will depend on the type of Annuity scheme selected by the Subscriber while buying the Annuity. Family members of the deceased Subscriber need to contact concerned Annuity Service Provider.

31. Which are the ASPs available at present?
At present five ASPs are providing the Annuity services to the NPS Subscribers. The ASPs are as follows:
Life Insurance Corporation of India
SBI Life Insurance Co. Ltd.
ICICI Prudential Life Insurance Co. Ltd.
HDFC Standard Life Insurance Co Ltd
Star Union Dai-ichi Life Insurance Co. Ltd.
The contact details of the ASPs are available at https://www.npscra.nsdl.co.in/Annuity-service-providers.php

32. How can the continuation/deferment Withdrawal be processed?
Continuation/Deferment option shall be exercised at least fifteen days prior to the age of superannuation and same should be authorised by the Nodal Office in the CRA system. The Subscriber may exit at any point of time from National Pension System.
If Subscriber has initiated the Continuation/Deferment Withdrawal request in CRA system, Nodal Office is required to ‘Verify’ and ‘Authorize’ the request in CRA system.
The PAO/DTO will verify request in CRA system using one user Id by clicking sub-menu ‘Verify Deferment’ under ‘Exit Withdrawal Request’ menu.
PAO/DTO is required to authorize the request in CRA system using another user Id. User is required to click menu ‘Exit Withdrawal Request’ and sub-menu ‘Authorise Deferment’ to authorize the Continuation/Deferment Request.
Alternatively, Nodal Office can also initiate the Continuation/Deferment Withdrawal request on behalf of Subscriber as mentioned below:
Log-in to CRA system (www.cra-nsdl.com) using one user Id
Select option Exit Withdrawal request ->Initiate Deferment
Select transaction type->new request and click on submit and enter PRAN on the next screen
Select appropriate option – Continuation or Deferment
Select POP SP name (for Govt. Subscribers) – If POP-SP is not selected, Govt. Subscribers will be tagged to e-NPS by default.
Submit the request.
Nodal Office is required to authorize the request in CRA system through another user Id. User is required to click menu ‘Exit Withdrawal Request’ and sub-menu ‘Authorise Deferment’ to authorize the Continuation/Deferment Request.

33. Can Subscriber withdraw in phased manner?
Facility of phase Withdrawal is available for NPS Subscribers. Subscriber can opt for Withdrawal of lump-sum amount in a phased manner (upto 10 installments) over the period from 60 years (or any other retirement age as prescribed by the employer) to 70 years. However, Subscriber has to buy Annuity prior to Phased Withdrawal.

34. Can lump-sum deferment option be exercised in case of pre-mature exit?
No, lump-sum deferment option is not available to Subscribers who are exiting NPS due to Pre mature Exit.

35. Can Subscriber opt for deferment option during the continuation period?
No, Subscriber can’t exercise the option of deferment (lump-sum and Annuity) after obtaining the continuation option.

36. Can Subscriber continue his/her tier-2 account, in case of continuation of Tier-1 account?
Yes, Subscriber can continue his/her Tier-2 account till the time his/her Tier-1 account active.

37. Can Subscriber avail loan against his/her NPS account?
No, NPS Subscriber can’t avail loan against his/her NPS account.

38. Can Subscriber opt for Withdrawal during his/her service period?
Yes, Partial Withdrawal facility is available for NPS Subscribers whereby Subscriber can opt for Withdrawal of certain amount out of his own contribution.

39. What are the conditions for Partial Withdrawal?
Following are the conditions of Conditional Withdrawal:
Subscriber should be in NPS system for 3 years
Withdrawal amount will not exceed 25% of the contributions made by the Subscriber
Withdrawal is allowed only against the specified reasons-
Higher education of children
Marriage of children
For the purchase/construction of residential house or flat in his or her own name or in a joint name with his or her legally wedded spouse. In case, the Subscriber already owns either individually or in the joint name a residential house or flat, other than ancestral property, no Withdrawal under these regulations shall be permitted.
For treatment of specified illnesses – suffered by Subscriber, his legally wedded spouse, children including a legally adopted child and dependent parents.
Withdrawal can happen maximum of three times during the entire tenure of subscription.

40. How can the Partial Withdrawal be processed?
If Subscriber has initiated the Withdrawal request in CRA system, Nodal Office is required to ‘Verify’ and ‘Authorize’ the Withdrawal request in CRA system.
The PAO/DTO will verify Withdrawal request in CRA system using one user Id by clicking sub-menu ‘Verify Conditional Withdrawal Request’ under ‘Transaction’ menu.
PAO/DTO is required to authorize the request in CRA system using another User Id. User is required to click sub-menu ‘Authorise Conditional Withdrawal Request’ under ‘Authorise Request’ Menu to authorize the Partial Withdrawal Request.
Alternatively, Nodal Office can also initiate the Partial Withdrawal request on behalf of Subscriber as mentioned below:
The PAO/DTO will capture Withdrawal request in CRA system using one user Id by clicking sub-menu ‘Initiate Conditional Withdrawal’ under ‘Transaction’ menu.
PAO/DTO is required to authorize the request in CRA system using another User Id. User is required to click sub-menu ‘Authorise Conditional Withdrawal Request’ under ‘Authorise Request’ Menu to authorize the Partial Withdrawal Request.

41. Can Subscriber continue his/her Tier-2 account after the closure of Tier-1 account?
No, upon exit from Tier-1 account, Tier-2 account gets closed automatically.

42. What Tax benefits are available in case of Tier-1 Withdrawal?
For queries related to tax benefits under NPS, please refer questions on “Tax Benefit under NPS” of this FAQs section.

43. What Tax benefits are available in case of Tier-2 Withdrawal
No. Tax benefits are not available in case of Tier -2 Withdrawal

About NPS

1. What is National Pension System (NPS)?
The Central Government has introduced the Defined Contribution based Pension System known as the National Pension System (NPS) replacing the existing system of Defined Benefit Pension with effect from January 01, 2004 vide its notification Ministry of Finance (Department of Economic Affairs) OM No 5/7/2003 PR Dt 22/12/2003.
National Pension System (NPS) is a contributory pension system whereby contributions from subscribers along with matching contributions from respective governments as an employer, are collected and accumulated in an individual pension account of the employee. NPS is mandatory to all employees joining services of Central Government (except Armed Forces) and Central Autonomous Bodies on or after 1st January 2004.

2. Who is the regulator for NPS?
Pension Fund Regulatory and Development Authority (PFRDA) is the regulator for NPS. PFRDA is an Authority set up by the Government of India through the PFRDA Act, 2013 to promote old age income security by establishing, regulating and developing pension funds to protect the interest of Subscribers to schemes of pension funds and for matters connected therewith or incidental thereto.

3. Who are the other entities in NPS?
Following are the entities involved in NPS:
NPS Trust: The National Pension System Trust (NPS Trust) was established by PFRDA on 27th February, 2008 with the execution of the NPS Trust Deed. The NPS Trust has been set up and constituted for taking care of the assets and funds under the National Pension System (NPS) in the interest of the beneficiaries (Subscribers). Individual NPS Subscribers shall be the beneficiaries of the NPS Trust. The NPS funds are managed by the Board of Trustees to realize and fulfill the objectives of the NPS Trust in the exclusive interest of the Subscribers.
Central Recordkeeping Agency (CRA): Recordkeeping, administration and customer service are the core functions of NSDL e-Governance Infrastructure Limited, which is acting as the Central Record-keeper for the NPS.
Pension Fund Managers (PFMs): Pension Fund Managers (PFMs) act as intermediary for receiving contributions, accumulating them and making payments to the Subscriber in the manner as may be specified by the Authority.
Trustee Bank: Axis Bank Ltd. has been appointed by PFRDA as the Trustee Bank for NPS effective from 1st July, 2013. Trustee Bank as an intermediary is responsible for the day-to-day flow of funds and banking facilities in accordance with the guidelines/ directions issued by the Authority under NPS. It receives NPS funds from all Nodal Offices and transfers the same to the Pension Funds/ Annuity Service Providers/ other intermediaries as per the operational guidelines.
Annuity Service Providers (ASPs): ASPs would be responsible for delivering a regular monthly pension to the Subscriber after exit from NPS. ASPs have been appointed by PFRDA.
Points of Presence (POPs): Points of Presence (POPs) are different Financial Institutions who act as the first point of interaction for the NPS Subscriber within the NPS architecture. The authorized branches of a POP, called Point of Presence Service Providers (POP-SPs), will act as collection points and extend a number of customer services to NPS Subscribers.
Central Recordkeeping Agency Facilitation Center (CRA-FC): CRA-FC is the entity appointed by NSDL to extend various services under NPS, to its users across the country. The entities who have been appointed as CRA-FC shall establish multiple branches across the country to provide services to the POPs and POP-SPs.

4. What is Tier II account?
Tier II is a voluntary saving Account associated with your PRAN. Tier II offers greater flexibility in terms of withdrawal, unlike Tier I account, you can withdraw from your Tier II account at any point of time.

Tax Benefit Under NPS

1. What are the tax benefits of NPS?
Income Tax Act allows benefits under NPS as per the following sections:
On Employee’s contribution: Employee’s own contribution is eligible for tax deduction under sec 80 CCD (1) of Income Tax Act up to 10% of salary (Basic + DA). This is within the overall ceiling of Rs. 1.50 Lacs under Sec. 80 CCE of the Income Tax Act.
On Employer’s contribution: Up to 10% of Basic & DA (no monetary ceiling) under 80CCD (2). This rebate is over and above 80 CCE limit of Rs. 1.50 lacs.
Voluntary Contribution: Employee can voluntarily invest an additional amount of Rs. 50,000 (or more) to the NPS Tier I account and claim tax deduction on the same under section 80 CCD 1(B), subject to a maximum of Rs. 50,000.

2. Which document can a Subscriber use as investment proof in order to avail the tax benefit?
A copy of the Annual Transaction Statement (Tier I) can be used as investment proof in order to avail tax benefits.

3. Can a Subscriber get loan under NPS?
No. At present, a Subscriber cannot avail loan against NPS holdings.

4. Are NPS returns guaranteed?
There is no investment return guarantee. As per the present guidelines of Pension Fund Regulatory & Development Authority (PFRDA, the regulator for NPS), in case of government employees, contributions towards pension are invested by three Pension Fund Managers (PFMs), viz., LIC Pension Fund Limited, SBI Pension Funds Private Limited and UTI Retirement Solutions Limited as per the stipulated guidelines.
The returns under NPS are totally market based i.e. they are based on the NAV of the Pension Fund schemes. The benefits will entirely depend upon the amount contributed and the investment growth upto the point of exit from NPS.

Features & Other Benefits

1. What are the features of NPS?
Transparent: NPS is transparent and cost effective system wherein the pension contributions are invested in the pension fund schemes and the employee will be able to know the value of the investment on day to day basis.
Portable: Each employee is identified by a unique number and has a separate Permanent Retirement Account which is portable i.e., will remain same even if an employee gets transferred to any other office.
Simple: All the subscriber has to do is to open an account with his/ her Nodal Office and get a PRAN.
Safety: NPS is regulated by PFRDA with transparent investment norms & regular monitoring and performance review of fund managers by NPS Trust.
Dual benefit of Low Cost and compounding effect: The pension wealth accumulates over a period of time till retirement; grows with a compounding effect and the account maintenance charges are also low.

2. What are the services offered by CRA?
Following are the services offered by CRA to NPS Subscribers:
CRA registers the Subscribers and allots unique Permanent Retirement Account Number (PRAN) post registration.
Introduction of NPS Mobile App wherein Subscribers can access their NPS accounts from any location.CRA issues a PRAN card and PIN mailers to access Mobile App, CRA website and CRA Call Centre.
CRA maintains the Permanent Retirement Account (PRA) of the Subscribers and facilitates the creation of units in Subscribers account as per the contribution details and funds received from the Nodal Offices.
At the end of every Financial Year, CRA sends a physical Transaction Statement to the Subscriber containing the details of the transactions in Subscribers Permanent Account.
CRA registers grievances (received through CRA system or through G1 form) and sends the resolution details to the Subscribers by email.
CRA has provided various online functionalities to NPS Subscribers viz; for updation of Mobile No. / Email ID, Seeding of Aadhaar and Address update using Aadhaar.

3. Do I need to close my PRAN upon shifting of Job/ Location?
No. You need not close your NPS account upon Shifting of Job/ Location.
PRAN allotted under NPS is portable. PRAN can be shifted from one office to another across sectors. Further, the PRAN remains active in the CRA system till the Subscriber exits from NPS. Once the Subscriber exercises the exit option (i.e., on successful processing of withdrawal request), the PRAN will get deactivated in the CRA system.
For e.g. Subscriber can shift from one sector to another sector with the same PRAN e.g. from Central Government (CG) to State Government (SG) or from one State Govt. to another State Govt., etc.

4. How can I shift my PRAN from one Office to another Office?
For shifting PRAN from one sector to another or from one State Govt. to another State Govt., Subscriber is required to submit Form ISS-1 (Inter Sector Shifting form) to the target Nodal Office/ Point of Presence (PoP) with whom the Subscriber will be associated after shifting. Form ISS-1 is available on the CRA website – www.npscra.nsdl.co.in. The target Nodal Office/ PoP will facilitate the shifting of PRAN along with accumulated NPS contributions of source sector in the CRA system.
For shifting of PRAN within Central Government/ within same State Government, Subscriber is required to intimate his PRAN to the target (new) office with whom he/she will be associated after shifting. There is no need to fill form ISS-1. The new office will facilitate shifting of PRAN in the CRA system. On successful processing of monthly NPS contributions by new office, PRAN will get associated to new office in the CRA system. Further, the new office is required to update subscriber’s employment details (such as DDO office name, department, pay scale and salary details, etc.) in the CRA system.

5. What are the different options in the IVR available to the Subscribers?
Subscribers have the following options in IVR:
Change T-PIN.
Check scheme preference (for Tier II) and holding details.
Check the status of any change request (like change of address, nomination, etc.).
Check details of last contribution credit and last withdrawal request (for Tier II only).
Request for Transaction Statement for last 3 Financial Years.
Check the status of Subscriber Shifting
Speak to a Customer Care Executive for any further query.

6. What are the benefits of Tier II account?
Below are few significant benefits of Tier II NPS Account:
Saving for your day to day need (withdrawal at any point of time)
Transfer fund to pension account ( Tier I) any time
No minimum balance required
No levy of exit load
Separate Nomination facility available

7. Do I need to re-open NPS account when I change my Job or location?
No, there is no need to re-open NPS account when you change your Job or location. Portability is one of the key features of NPS, it can be operated from anywhere in the country irrespective of individual employment and location/geography. This implies that you can shift your PRAN from one sector to another, e.g. Central Government to Corporate sector, State Government to Central Government etc. and vice versa.
For shifting PRAN from one sector to another or from one State Govt. to another, the Subscriber is required to submit Form ISS-1 (Inter Sector Shifting from). The form ISS-1 is available on the CRA
website to the target Nodal Office i.e. to the Nodal Office with whom he/ she will be associated after shifting. However, the Inter Sector Shifting is not required for Subscribers shifting within same Sector (i.e. within Central Govt. or same State Govt.).

Registration

1. What is the procedure to open NPS Tier I account for Govt. employees?
Government employees who are mandatorily covered under NPS are required to submit the duly filled CSRF along with supporting documents to the associated DDO. DDO after authorization of form forwards it to PAO/ CDDO/ DTO for onward submission to CRA-FC for PRAN generation.

2. How can I obtain CSRF (application for allotment of PRAN) for opening NPS Tier I account?
CSRF can be downloaded from the CRA website (www.npscra.nsdl.co.in) at the given link:
https://npscra.nsdl.co.in/download/government-sector/central-government/forms/Subscriber%20Registration%20Form-CSRF.PDF
Subscriber can also obtain from the associated Nodal Office.

3. Can I generate PRAN online?
Yes. you can generate PRAN Online using e-NPS (either Aadhaar based or PAN based) and subsequently you are required to shift your PRAN under your associated Nodal Office by submitting Form IIS-1 (Inter Sector Shifting Form).
Please refer Q. 11 above for detailed procedure.

4. Can I apply for more than one PRAN?
No. You are permitted to have only one PRAN under NPS which is unique, permanent and portable across jobs, employments and locations.

5. What is PRAN and PRAN Kit?
PRAN is an acronym for Permanent Retirement Account Number, which is a unique and portable number provided to each Subscriber under NPS upon successful registration and remains with the Subscriber till he/ she exits from NPS.
After a PRAN is generated, PRAN Kit is sent to the associated Nodal Office for onward distribution to the underlying Subscriber. A PRAN kit contains PRAN card, Subscriber details (referred to as Subscriber Master Report) and an information booklet along with the PIN Mailers.

6. What are I PIN and T PIN?
I-PIN: I-PIN, is a password to access your NPS account online/ through NPS Mobile App. Through your NPS account log-in, you can view details of NPS account and initiate various service requests. I-PIN is dispatched along with PRAN kit.
To reset the I-PIN, please refer Question no. 5 under Service Request
T-PIN: T-PIN can be used to access your NPS account through the toll free helpline (1800-222-080). The Bilingual ‘Interactive Voice Response’ (IVR) service helps you to access your account details and avail various services including request for Transaction Statement to your registered email ID. You can also speak to Customer Care Executive for any specific query. You can reset the T-PIN through the option available in IVR.
To reset the T-PIN, please refer Question no. 6 under Service Request

7. How can I check the status of my PRAN application?
Once the PRAN is generated, an email alert as well as a SMS alert will be sent to the registered email ID and mobile number of the Subscriber. NSDL-CRA also intimates the Subscriber about the dispatch details once the PRAN kit for the Subscriber is dispatched.
Subscriber can check the status of his/ her PRAN application by 17 digit acknowledgement number allotted by CRA-FC at the time of submission of application forms by Nodal Office.
You may check the status of you PRAN application through below tabs given under “Important Links” section available on ‘Home’ page of this website
PRAN application Status (through Ack. ID) – (acknowledgement number allotted by CRA-FC)
Track PRAN Card Status (NPS Regular) – (to know the PRAN card dispatch status)

8. Whom to contact for non-receipt of PRAN Card?
Once the PRAN is generated, PRAN kit containing PRAN card is dispatched to the respective Nodal Offices for onward distribution to the Subscribers. In case of non-receipt of PRAN Card, a Subscriber can enquire with the concerned Nodal Office or can check the dispatch status by accessing CRA website: https://www.npscra.nsdl.co.in under ‘Value Added Services’.

9. What is the procedure for registration of Subscribers in the CRA system for Tier II account?
Activation of Tier II account is very easy, it can be done through online at eNPS website (https://enps.nsdl.com) or the associated Nodal Office or by visiting the nearest POP–SP. For more details, please refer “How to activate the Tier II account” section under “Knowledge Centre” available on this website.
Home / Subscriber Corner / Knowledge Centre / How to activate the Tier II account
To find the nearest POP-SP, you may visit “Find your nearest POP-SP” under “Important Links” section available on Home page of this website.

10. Who can open a Tier II Account?
Any Subscriber having an Active Tier I accountcan activate a Tier II account.

11. How can I activate the Tier II account?
A Subscriber can activate Tier II account in the following ways:
By approaching the nearest POP-SP and submitting a duly filled Form UOS-S10 along with copy of PRAN Card, PAN Card, cancelled cheque and initial contribution of Rs. 250/-.
Govt. sector NPS Subscribers can also approach their associated Nodal Office for activation of Tier II account by submitting Form S10 (Subscriber Registration Form Tier-II)
Tier II account can also be activated through the eNPS platform (https://enps.nsdl.com).

12. How can a Subscriber view the details of the associated Nodal Office?
A Subscriber can view the detail of the associated Nodal Office by logging into the CRA system or in NPS Mobile App with the User ID and I-PIN.

13. How many nominees are allowed under NPS?
Subscriber is allowed to register up to three nominees in NPS. Subscriber needs to provide name, nominees’ relation with Subscriber and Percentage share. Value of Percentage share must be an integer. Sum of percentage share across all the nominees must be equal to 100. If sum of percentage is not equal to 100, entire nomination will be rejected.

14. Who can be a Nominee?
A Subscriber, at the time of joining NPS is required to make a nomination mandatorily in the prescribed form, conferring on one or more persons the right to receive the amount in the unfortunate event of death of a Nominee.
In case of a male Subscriber, his legally wedded wife, his children, whether married or unmarried, his dependent parents and his deceased son’s widow and children.
In the case of a female Subscriber, her legally wedded husband, her children, whether married or unmarried, her dependent parents, her husband’s dependent parents and her deceased son’s widow and children.
If Subscriber has a family at the time of making a nomination, the nomination shall be in favour of one or more persons belonging to his family. Any nomination made by such Subscriber in favour of a person not belonging to his family shall be invalid.
For other terms and conditions, please refer PFRDA regulations.

15. Can a minor be a nominee?
Yes, minor can be a nominee. In such a case, Subscriber will be required to provide guardian’s details and date of birth of the minor.

16. What is FATCA Declaration?
FATCA stands for the Foreign Account Tax Compliance Act. It is a new piece of legislation to help counter tax evasion in the US. Introduced by the United States Department of Treasury (Treasury) and the US Internal Revenue Service (IRS), the purpose of FATCA is to encourage better tax compliance by preventing US persons from using banks and other financial organizations to avoid US taxation on their income and assets. India has signed inter-governmental agreements (IGAs) relating to FATCA compliance with the United States government.

17. How does a Subscriber become FATCA compliant?
For information related to FATCA compliance, please visit “FATCA Self-Certification” Section available under Subscriber’s Corner on this website.

18. Is it mandatory to link Aadhaar and update PAN in NPS Account?
Yes. As per the amendment in PMLA rules by the Government, NPS accounts should be linked with Aadhaar.
Based on the notification dated June 1, 2017, issued by the Dept. of Revenue, Ministry of Finance, bearing No. GSR 538 (E) being the Prevention of Money Laundering (Maintenance of Records) Second Amendment Rules, 2017, both Aadhaar and PAN have been made mandatory for existing and new accounts to be opened under NPS.

19. How can a Subscriber update PAN and seed Aadhaar in PRAN?
Subscribers can seed Aadhaar in their PRAN by logging into the CRA System (www.cra-nsdl.com) with the User ID (PRAN) and I-PIN (Internet Password).
The option is available under Menu >> Update Details; Sub-menu >> Update Aadhaar/ Address Details. PAO/ CDDO/ DTO are required to authorise the request in the CRA System.
Subscribers can update their PAN by submitting Form S2 (Subscriber Details Change) to their associated Nodal Office (PAO/ CDDO/ DTO). Nodal Office can carry out necessary changes in the NPSCAN system (www.npscan-cra.com).

Contribution

1. How will a Subscriber contribute in Tier I Account?
A subscriber contributes 10% of his Basic Salary + DA into his Tier-I (pension) account on a mandatory basis every month which is invested along with the matching contribution from the employer. Further, Subscriber can contribute voluntarily through online contribution facility (www.enps.nsdl.com) or through Point of Presence (POP). POP list is available on the CRA website (www.npscra.nsdl.co.in) under ‘Quick Links’.

2. When will the units be credited to my NPS account in Tier I?
In case of Tier I account, Subscriber’s associated Nodal Office is uploading his/ her monthly pension contribution in CRA system along with the transfer of funds to the Trustee Bank appointed for this purpose. CRA will match the contribution details uploaded by the Nodal Office and the amount confirmed to be received by Trustee Bank and instruct the Pension Fund Managers to invest the contribution as per your scheme setup preference. The units created are credited by CRA to your Permanent Retirement account.

3. Can someone else make contribution on behalf of the Subscriber?
No. Contribution amount in case of Tier I is deducted from the Salary of the Subscriber by the employer i.e. Central/ State Government Office. Further, subscriber can voluntarily contribute over and above mandatory contribution in Tier I account to avail exclusive tax benefit

4. How much does a Subscriber need to contribute in Tier II?
Govt. Employees can voluntarily contribute for Tier II account and the minimum requirement is given below:
Minimum contribution at the time of account opening- Rs. 500/-
Minimum amount per contribution- Rs. 250/-

5. Where can a Subscriber submit the contribution for Tier II?
For Tier II, Subscribers can submit the contribution Online by visiting https://enps.nsdl.com/eNPS or through NPS Mobile App and make payment through Net Banking/ Credit Card/ Debit Card.
Subscribers can also contribute through any of the POP-SP or through associated Nodal Office.

6. Can a Subscriber make contributions in NPS account before receipt of PRAN Card?
Yes. To contribute in NPS, only Permanent Retirement Account Number (PRAN) is required. Once PRAN is allotted to a Subscriber, contribution can be made irrespective of whether PRAN card is received or not.

7. Where can I know the total value of holdings held under my PRAN?
Subscriber can view the total value of holdings in the following ways:
View Transaction Statement which displays the total value of funds as on date by accessing CRA System (www.cra-nsdl.com) using the User ID and I-PIN provided by CRA.
View Statement of Holding through by accessing CRA System.
View current holdings in NPS Mobile App.
Request transaction statement on e-mail ID through IVR (CRA toll free number)
Know the holdings with the help of Quarterly SMS alerts sent by CRA.
Monthly Transaction Statement pdfs send to subscriber’s registered email ID

8. How many contributions to be made in tier II?
Under Tier II, there should be at least 1 contribution in a financial year.

9. Where can a Subscriber submit the contribution for Tier II?
For Tier II, Subscribers can submit the contribution to any of the POP-SP. List of POP-SPs are available at CRA website www.npscra.nsdl.co.in. Subscriber can select a nearest POP-SP.

10. When will the units be credited to the NPS account in TierII?
For Tier II account, there will be a time lag between the time a subscriber deposits Cash/DD/cheque with the POP-SP and the time of credit of units to his / her account, which may range upto 15 working days at the time of initial registration and upto 7 working days for subsequent contribution. Once the contribution is credited to his / her account, an e-mail alert as well as a SMS alert will be sent to the registered e-mail ID and mobile number of the subscriber. This service is currently available to State Government employees and the same will be made available to the Central Government employees shortly.

11. Can a Subscriber make contributions in the NPS account before receipt of PRAN Card?
Under NPS, Subscriber accounts are identified by unique PRAN allotted to them by CRA. The Nodal office can remit for Tier I account, once PRAN is generated and need not wait till receipt of PRAN Kit from CRA. However, in order to activate the Tier II account, subscriber needs to submit a copy of the PRAN Card along with the duly filled UOS-S10 form. (Except in case of Non-IRA compliant Subscriber, wherein Tier II can be activated without PRAN card).

Service Request

1. Will the Subscriber get any Annual Account Statement for his/ her PRAN?
The Annual Account Statement (Transaction Statement) as of March 31 of every year has been sent to the registered address of the Subscriber. Also, if a Subscriber wishes to have a Transaction Statement on an adhoc basis, he/ she can login into the CRA system using the User ID and I-PIN provided by CRA. Subscriber needs to go to Menu – Transaction Statement and mention the PRAN.
Subscriber can also access the account details by calling on the Toll free number 1800 222 080. Subscribers can also request their concerned PAO/ CDDO/ DTO for a copy of the Transaction Statement. In addition, CRA can also send soft copy of Transaction Statement (on request through IVR/ mobile app), if email id of that subscriber is registered in CRA System.

2. How can a Subscriber change NPS account details?
A Subscriber can request for change/ correction in personal details, nomination details, bank details, reissue of I-PIN/ T-PIN/ PRAN Card to the associated Nodal Office. A Subscriber can also update photograph and signature by submitting written request to the associated Nodal Office for onward submission to CRA-FC.
Subscriber needs to submit the following forms for change request:
Form S2 – for change in personal or nomination details or request for re-issue of T-PIN/ I-PIN or Reprint of PRAN card.
Form S7 – Request for change in Photograph and/ or Signature.

3. Can I avail NPS related services online?
Yes, certain services related to NPS can be availed online. These are as follows:
Change of address (correspondence and permanent): using Aadhaar based authentication through OTP.
Change of scheme preference: Govt. Subscribers (for Tier II only) can change their Scheme Preference in CRA system.
Change of mobile number and email: Subscriber can change mobile number and email ID directly by logging into CRA system using I-PIN or through Mobile App.
Instant reset of I-PIN (Internet Password): Subscriber can reset I-PIN instantly in case I-PIN is locked/ forgotten using either Mobile No. or email ID to receive OTP.
Online view of Statement of Holding (SOH) /Transaction (SOT): Subscriber can view SOH as well as SOT online in CRA system, anytime anywhere by using the password (I-PIN) and need not wait for physical SOT sent on yearly basis. Year wise SOT can also be obtained by calling CRA Call Centre using T-PIN (Telephone Password). SOH and recent contributions can also be viewed by using NPS Mobile App.
ePRAN card view: Subscriber can view, download and print ePRAN card from CRA system, in case of loss of PRAN card issued by CRA.
Aadhaar Seeding: Subscriber can add/ update Aadhaar by logging into CRA System using Aadhaar based authentication through OTP. Such requests needs to be authorized by associated Nodal Office.
Reprint of PRAN card: Reprint PRAN card by logging into CRA System using mobile based authentication through OTP.

4. How do Subscribers check the status of the change request through IVR?
Subscribers can check the status of the change request by calling CRA Call Centre using T-PIN and select the option of checking the status of the change request and input the acknowledgement number generated by the CRA system once the request is initiated/ processed by the Nodal Office. Subscribers can also speak to the Call Center Executive to check the status. Following are some of the menus available in the IVR:
Change T-PIN
Information on scheme preference and Holding
To check change request Status
Information on last contribution credited
Status of last withdrawal request for Tier II
Other Services
Information on subscriber Shifting status
Speak to Call Centre executive

5. How can I reset I PIN (generate password)?
Subscriber can generate password by doing few steps even without log-in to your account.
Visit welcome page for NPS account log-in
Click on the “Forgot Password” link
Select “Instant Reset I-PIN”
Enter minimum required details like PRAN, Date of Birth
Enter New Password of your choice
Subscriber should select any one of the following options:
Generate OTP: Once Subscriber selects this option, a One Time Password (OTP) will be sent to the Subscribers registered Mobile Number / email ID. After receiving the same, Subscriber needs to enter this OTP in the system.
Go to Nodal Office: In this option, Subscriber needs to print the acknowledgment and handover the same to associated Nodal office for authorization. After successful authorization by the Nodal Office, Subscriber can use the new password (provided during the initiation of the request) for log-in to the CRA system.

6. How can I reset the T-PIN (Telephonic Password)?
To reset the T-PIN, Subscriber can call the CRA toll free number 1800-222-080 to access IVR (Interactive Voice Response) system. After selecting the appropriate option, system will prompt the Subscriber to reset T-PIN by providing the existing T-PIN and the required new T-PIN. In case Subscriber has forgotten T-PIN, upon successful verification of the personal details, the Subscriber will be transferred to a helpline executive to change the T-PIN.

7. How to request for a duplicate PRAN card?
In case of loss or damage of PRAN card, the Subscriber needs to submit a duly filled Form S2 to the concerned DDO. After verifying the form, the associated Nodal Office will process the request in the CRA System. Once the request is processed, a fresh PRAN Card is printed and sent to the respective Nodal Office for onward distribution to the Subscriber.
Alternatively, Subscriber can log-in to CRA System with the User ID and password and select the option of Reprint of PRAN Card. This is a chargeable transaction. Subscriber can also download ePRAN through CRA login.

8. How many contributions to be made in tier II?
Under Tier II, there should be at least 1 contribution in a financial year.

9. Where can a Subscriber submit the contribution for Tier II?
For Tier II, Subscribers can submit the contribution to any of the POP-SP. List of POP-SPs are available at CRA website www.npscra.nsdl.co.in. Subscriber can select a nearest POP-SP.

10. When will the units be credited to the NPS account in TierII?
For Tier II account, there will be a time lag between the time a subscriber deposits Cash/DD/cheque with the POP-SP and the time of credit of units to his / her account, which may range upto 15 working days at the time of initial registration and upto 7 working days for subsequent contribution. Once the contribution is credited to his / her account, an e-mail alert as well as a SMS alert will be sent to the registered e-mail ID and mobile number of the subscriber. This service is currently available to State Government employees and the same will be made available to the Central Government employees shortly.

11. Can a Subscriber make contributions in the NPS account before receipt of PRAN Card?
Under NPS, Subscriber accounts are identified by unique PRAN allotted to them by CRA. The Nodal office can remit for Tier I account, once PRAN is generated and need not wait till receipt of PRAN Kit from CRA. However, in order to activate the Tier II account, subscriber needs to submit a copy of the PRAN Card along with the duly filled UOS-S10 form. (Except in case of Non-IRA compliant Subscriber, wherein Tier II can be activated without PRAN card).

Grievance

1. Where can a Subscriber register a grievance/complaint?
NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.
You have the option of registering grievance/complaint through the following alternatives:
Web based interface:
A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at “Log Your Grievance / Enquiry” section under “Subscriber’s Corner” of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
Call Centre/ Interactive Voice Response System (IVR):
Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
Physical forms:
Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
Approach the associated Nodal Office, who can raise a grievance on Subscriber’s behalf.
A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: grc@pfrda.org.in) for taking appropriate action.

2. How will the grievance get resolved?
Whenever Subscriber raises a grievance, a system generated alert goes to the entity against which the grievance is raised. The respective entity then resolves the grievance and post resolution details in CRA system.

3. How can a Subscriber check the status of the grievance lodged?
When a Subscriber registers a grievance at the CRA website, a unique token number is assigned to each and every grievance. Subscriber can use that token no. to know about the status of the grievances either through the Call Center or through the CRA website. Please visit “Log Your Grievance / Enquiry” section under “Subscriber’s Corner” to check the status of the grievance lodged.

4. What are the types of grievances for which a Subscriber can approach the Nodal Office directly?
A Subscriber can approach the Nodal Office in case of the following grievances:
Non-receipt of PRAN Card.
Re-issue of PRAN Card.
Re-issue of I-PIN/ T-PIN.
Pending Subscriber details modification requests such as change/ modification in personal details, nomination details, employment details, PAN details, etc.
Delay in processing of request for Shifting of Subscriber (Form ISS-1).
Contribution not uploaded by Nodal Office.
Delay in contribution upload by Nodal Office.
Non-receipt of Transaction Statement.
Pending withdrawal requests.

5. Whom can a Subscriber approach in case of non resolution of grievance by any of the concerned entities?
In case a Subscriber is dissatisfied with the resolution of their grievances, they may write to Grievance Redressal Cell (GRC), PFRDA at the below mentioned address for taking appropriate action.
Grievance Redressal Cell,
Pension Fund Regulatory and Development Authority,
1st, Floor, ICADR Building, Vasant Kunj Institutional Area Phase II, New Delhi 110070
e-mail: grc@pfrda.org.in
NPS Information Desk Toll Free No. (at PFRDA): 1800 110 708

6. How can a Subscriber get the latest updates on NPS?
The latest updates on NPS procedure/guidelines etc., are available on the PFRDA website www.pfrda.org.in/ CRA website – www.npscra.nsdl.co.in. Subscribers may visit the said websites for details of NPS.

7. Who is Ombudsman under NPS?
Ombudsman is a person appointed by Pension Fund Regulatory and Development Authority (PFRDA). PFRDA may appoint one or more Ombudsmen for different territorial jurisdiction.

8. What is the role of Ombudsman?
Ombudsman’s important role is to receive, consider and facilitate resolution of complaints or grievances which fall within the ambit of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 (hereinafter referred as ‘the regulations’).

9. How many Ombudsmen have been appointed and where are they located?
At present there is only one Ombudsmen appointed by PFRDA. Shri Vinod Kumar Pande is appointed as Ombudsman by PFRDA. The details of the ombudsman are as follows.
Address:
Shri Vinod Kumar Pande
C/o Pension Fund Regulatory and Development Authority,
Plot No-14/A, Chhatrapati Shivaji Bhawan, Qutab Instititional Area,
New Delhi-110016
The details of Ombudsman appointed are also available on PFRDA website – www.pfrda.org.in.

10. When can a complaint be filed with the Ombudsman?
An appeal can be filed with the Ombudsman under the regulations –
(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust
(b) by a complainant, where a complaint has been made directly against the National Pension System Trust and no other intermediary and the same remains unresolved within the specified period of thirty days(a) by a complainant whose grievance has not been resolved within thirty days from the escalation of the grievance to National Pension System Trust

11. How should the appeal be made?
The appeal shall be in writing, duly signed by the complainant or his authorised representative (not being a legal practitioner) in the form as specified the regulations and supported by documents, if any.

12. Can the Ombudsman dismiss the appeal?
The Ombudsman may dismiss an appeal when such appeal is frivolous in his opinion or if the appeal is not adhering to the conditions specified in the regulations.
For more details, PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 can be referred under the menu ‘Regulations’ on PFRDA’s website www.pfrda.org.in

Exit / Withdrawal

1. What is an Exit?
An exit is defined as closure of individual pension account of the subscriber under National Pension System.

2. When can a Subscriber exit from NPS?
As per PFRDA (Exits & Withdrawals under NPS) Regulations 2015, following Withdrawal categories are allowed:
Upon Normal Superannuation – At least 40% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing for monthly pension to the Subscriber and the balance is paid as lump sum to the Subscriber.
In case the total corpus in the account is less than or equal to Rs. 2 lakh as on the Date of Retirement, Subscriber can avail the option of complete Withdrawal.
Upon Death – At least 80% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing for monthly pension to the Spouse and the balance is paid as lump sum to the nominee/legal heir.
In case the total corpus in the account is less than or equal to Rs. 2 lakh as on the Date of Death of the Subscriber (Government sector), nominee/legal heir can avail the option of complete Withdrawal.
Further, if family member opts for family pension, as per the Regulations, all the accumulated pension wealth shall be transferred to the bank account of the Nodal Office for further settlement as per Government directives.
Pre-mature Exit – At least 80% of the accumulated pension wealth of the Subscriber has to be utilized for purchase of an Annuity providing the monthly pension to the Subscriber and the balance is paid as a lump sum to the Subscriber.
In case the total corpus in the account is less than or equal to Rs. 1 lakh as on the Date of Resignation, the Subscriber can avail the option of complete Withdrawal.

3. What options for exit from NPS are available for Subscriber at the time of Superannuation/at the age of 60?
Subscriber can decide to remain invested in NPS (Up to 70 years) or can exit from NPS. Following options are available to NPS Subscribers:
Continuation of NPS account: Subscriber can continue to contribute to NPS account beyond Retirement (Up to 70 years) and avail additional tax benefit on the contribution.
Deferment of Withdrawal: Subscriber can defer his/her Withdrawal and stay invested in NPS upto 70 years of age. Subscriber can defer only lump sum Withdrawal, defer only Annuity or defer both lump sum as well as Annuity.
Start your Pension: If Subscriber does not wish to continue/defer NPS account, he/she can exit from NPS. He/she can initiate exit request online and as per NPS exit guidelines start receiving pension.

4. Where shall Subscriber/Nodal Office find the withdrawal forms? What are the different types of Withdrawal Forms?
You can find the withdrawal form of respective sector from “Form” section available on this website. Based on the different types of Withdrawal request, following forms are made available:
Superannuation
Premature
Death

5. Whether voluntary retirement is treated as pre-mature exit or superannuation?
In the context of NPS, voluntary retirement is treated as pre-mature Exit.

6. What is an Exit Claim ID and what is its relevance?
In case of Superannuation, Exit Claim ID is generated 6 months before the Date of Retirement. It enables nodal office or Subscriber to make any changes (like DOB, address etc.) in the system until one day before Date of Retirement. Withdrawal request cannot be raised without generation of Claim ID.
Generation of Claim ID is not required to process death online Withdrawal request. Nodal office can directly raise the Withdrawal request for death cases., the Subscriber needs to contact the Nodal office for generation of Claim ID for Withdrawal of NPS funds. Generation of Claim ID is not required if Withdrawal request is initiated by Nodal Office.
Generation of Claim ID is not required to process death online Withdrawal request. Nodal office can directly raise the Withdrawal request for death cases.

7. When Nodal Office/Subscriber will be able to initiate online Withdrawal request for retired Subscriber?
Claim ID will be generated by the CRA six months before the Date of Retirement. Once the claim ID is generated, Subscriber/Nodal Office will be able to initiate the online Withdrawal request in CRA system.
Withdrawal request will be processed once the nodal office verifies (if initiated by Subscriber) and authorize the Withdrawal request and Subscriber attains his/her Date of Retirement.

8. Who have to initiate the online Withdrawal request in CRA system?
Online Withdrawal request can be initiated by the Subscribers using I-PIN provided to them. Such requests need to be verified and authorized by the nodal office. In case Subscriber is not able to initiate online Withdrawal request, Subscriber need to submit the physical Withdrawal form along with the required documents to the nodal office based on which Nodal Office will initiate online Withdrawal request on behalf of the Subscriber.

9. How can Nodal Office capture an online Withdrawal request?
For Superannuation Withdrawal: In case Subscriber is not able to initiate online Withdrawal request, Nodal Office can capture (on behalf of Subscriber) the online Withdrawal request six months in advance from the date of Retirement. Nodal Office can initiate the request by logging using I Pin provided into the CRA website (www.cra-nsdl.com) under the menu ‘Exit Withdrawal Request’. Nodal Office can refer Demo for capturing online Withdrawal request which is available on CRA website (www.npscra.nsdl.co.in).
For Pre-mature Exit & Death Withdrawal: Nodal Office can initiate the request by logging using I Pin provided into the CRA website (www.cra-nsdl.com) under the menu ‘Exit Withdrawal Request’. Nodal Office can refer Demo for capturing online Withdrawal request which is available on CRA website (www.npscra.nsdl.co.in).

10. Is maker-checker concept applicable for Nodal Office in Withdrawal request?
Yes maker-checker concept is applicable in Withdrawal request.
Nodal Office has to capture the Withdrawal request using one user Id (maker) and authorize the same using other user Id (checker).
Further, if superannuated Subscriber has captured the Withdrawal request in CRA system, Nodal Office has to verify that Withdrawal request in CRA system using one user Id (maker) and authorize the Withdrawal request in CRA system using other user Id (checker).

11. What are the documents to be obtained from the Subscriber in case of Superannuation & Pre-mature Exit?
Following documents are to be obtained along with the completely filled Withdrawal form for Superannuation & Pre-mature Exit:
Advanced stamped receipt needs to be duly filled and cross-signed on the Revenue stamp by the Subscriber.
KYC documents (address and photo-id proof)
Cancelled Cheque’ (having Subscriber’s Name, Bank Account Number and IFS Code) or ‘Bank Certificate’ on Bank Letterhead having Subscriber’s name, Bank Account Number and IFS Code required to be submitted as bank proof. ‘Copy of Bank Passbook’ can be accepted, however, it should have Subscriber’s photograph, Name and IFS Code on it and should be self-attested by the Subscriber.
“Request Cum Undertaking” form if eligible for complete Withdrawal.
After obtaining required documents, Nodal Office should capture the online Withdrawal request through maker and checker concept. Nodal Office should authorize Withdrawal form & supporting documents and attach covering letter and forward the same to CRA for storage purpose.

12. Can a Subscriber claim for 100% Withdrawal in case of Superannuation and Pre-mature Exit?
Advanced stamped receipt needs to be duly filled and cross-signed on the Revenue stamp by the Subscriber.
In case of Superannuation, a Subscriber can claim 100% Withdrawal if the total accumulated corpus is less than Rs. 2,00,000 at the time of Superannuation/attaining age of 60 years.
In case of Pre-mature Exit, if the total accumulated corpus is less than Rs. 1 Lakh, the Subscriber can avail the option of complete Withdrawal.

13. Can a Non-IRA (Non – Individual Retirement Account) Subscriber submit Withdrawal request?
No, Non-IRA Subscriber has to submit CSRF form to become IRA compliant. Once the Subscriber is IRA compliant he/she can initiate the online Withdrawal request in CRA.
However, in case of exit due to death, Subscriber need not be IRA Compliant. Nodal Office can capture the online request even though Subscriber is non IRA Compliant.

14. What are the documents to be obtained from nominee/claimant in cases of death Withdrawal request?
Following documents are to be obtained along with the completely filled Withdrawal forms:
Advanced stamped receipt need to be duly filled and cross-signed on the Revenue stamp by the Claimant.
KYC documents (address and photo-id proof)
‘Cancelled Cheque’ (having claimant’s Name, Bank Account Number and IFS Code) or ‘Bank Certificate’ on Bank Letterhead having claimant’s name, Bank Account Number and IFS Code required to be submitted as bank proof. ‘Copy of Bank Passbook’ can be accepted, however, it should have claimant’s photograph, Name and Bank IFS Code on it and should be self attested by the claimant.
Copy of Death Certificate issued by the Registrar of birth and death
NO objection Certificate (NOC) is required to be submitted by the mapped nodal office.
After obtaining required documents, Nodal Office should capture the online Withdrawal request through maker and checker concept. Nodal Office should authorize Withdrawal form & supporting documents and attach covering letter and forward the same to CRA for storage purpose.

15. How to process the death cases if there is no nominee is registered in CRA system?
Nominee available in the office record with his or her employer for the purpose of receiving other admissible terminal benefits shall be treated as nominee for the purposes of receiving benefits under the National Pension System.

16. How to process death cases where multiple nominees are registered in CRA system?
Such Withdrawal request will be processed as per below mentioned scenario:
Withdrawal form needs to be submitted by all the nominees registered in CRA system.
If some nominee/s doesn’t not want to claim the NPS corpus:
Relinquishment deed is to be submitted by the nominee/s who doesn’t want to claim the NPS benefits.
Indemnity Bond is to be submitted by the nominee who is claiming the NPS benefits.
In case one nominee is a major and other is a minor,
Major nominee will submit his/her Withdrawal form.
Guardian (on behalf of minor) will submit the Withdrawal form along with the birth proof of the minor.

17. How to process the Withdrawal cases where disability/family pension is being paid?
Nodal Office has to submit following documents where disability/family pension is being paid:
Annexure 1: Declaration by Nodal Office (disability/family pension is being paid) mentioning bank account details of Nodal Office.
Annexure 2: Declaration from nominee/legal heir mentioning that nominee/legal heir will not get NPS benefits.
The employer shall send a confirmation of such nominations in its records, to the National Pension System Trust or the NSDL-CRA, while forwarding the claim for processing.

18. Whether Nodal Office can submit physical Withdrawal request of the underlying NPS Subscribers?
No, Withdrawal proceeds are credited electronically to the bank account of the Subscriber/Claimant, as the case maybe. It is necessary for the Subscriber /Claimant to have a bank account.

19. What communications are sent to subscribers providing status of his /her requests?
No, w.e.f. April 1, 2016, PFRDA has made it mandatory for all the nodal office to raise the Withdrawal request online using the ‘Online Withdrawal’ module available in CRA system. Physical Withdrawal request submitted by the Nodal Office will not be processed by CRA.

20. Where will Nodal Offices submit the Withdrawal forms?
The Withdrawal form needs to be submitted at the following address for further processing:
NPS Claim Processing Cell
Central Recordkeeping Agency,
NSDL e-Governance Infrastructure Limited,
1st Floor, Times Tower, Kamala Mills Compound,
SenapatiBapatMarg, Lower Parel,
Mumbai-400013.

21. How does the Subscriber/Claimant receive the Withdrawal proceeds?
The Withdrawal proceeds are credited in Subscriber/Claimant bank account (as per the bank details provided at the time of initiating online Withdrawal request) through electronic mode only.

22. How Nodal Office/Subscriber can check the status of Withdrawal request?
Nodal Office/Subscriber can check Withdrawal status as per below mentioned option:
Nodal Office/Subscriber can check through the ‘Limited Access View’ (Pre Login) functionality which is available at CRA website home page (www.cra-nsdl.com).
Nodal office/Subscriber can also check the status under the menu ‘Exit Withdrawal Request’>>’Withdrawal Request Status View’ by logging into website (www.cra-nsdl.com).

23. Can Subscriber avail loan against his/her NPS account?
No, NPS Subscriber can’t avail loan against his/her NPS account.

24. Can Subscriber opt for Withdrawal during his/her service period?
Yes, Partial Withdrawal facility is available for NPS Subscribers whereby Subscriber can opt for Withdrawal of certain amount out of his own contribution.

25. What are the conditions for Partial Withdrawal?
Following are the conditions of Conditional Withdrawal:
Subscriber should be in NPS system for 3 years
Withdrawal amount will not exceed 25% of the contributions made by the Subscriber
Withdrawal is allowed only against the specified reasons-
Higher education of children
Marriage of children
For the purchase/construction of residential house or flat in his or her own name or in a joint name with his or her legally wedded spouse. In case, the Subscriber already owns either individually or in the joint name a residential house or flat, other than ancestral property, no Withdrawal under these regulations shall be permitted.
For treatment of specified illnesses – suffered by Subscriber, his legally wedded spouse, children including a legally adopted child and dependent parents.
Withdrawal can happen maximum of three times during the entire tenure of subscription.

26. How can the Partial Withdrawal be processed?
If Subscriber has initiated the Withdrawal request in CRA system, Nodal Office is required to ‘Verify’ and ‘Authorize’ the Withdrawal request in CRA system.
The PAO/DTO will verify Withdrawal request in CRA system using one user Id by clicking sub-menu ‘Verify Conditional Withdrawal Request’ under ‘Transaction’ menu.
PAO/DTO is required to authorize the request in CRA system using another User Id. User is required to click sub-menu ‘Authorise Conditional Withdrawal Request’ under ‘Authorise Request’ Menu to authorize the Partial Withdrawal Request.
Alternatively, Nodal Office can also initiate the Partial Withdrawal request on behalf of Subscriber as mentioned below:
The PAO/DTO will capture Withdrawal request in CRA system using one user Id by clicking sub-menu ‘Initiate Conditional Withdrawal’ under ‘Transaction’ menu.
PAO/DTO is required to authorize the request in CRA system using another User Id. User is required to click sub-menu ‘Authorise Conditional Withdrawal Request’ under ‘Authorise Request’ Menu to authorize the Partial Withdrawal Request.

27. How can a Subscriber withdraw from Tier II Account?
In order to withdraw from Tier II account, the Subscriber needs to submit a duly filled form (______) to the associated Nodal Office. Subscriber can also put an online withdrawal request after logging into the CRA system or through Mobile App.

Annuity Related

1. What is Annuity?
In the context of NPS, Annuity refers to the monthly sum received by the Subscriber from the Annuity Service Provider (ASP). A percentage of the pension wealth as decided by the Subscribers (minimum 40% & 80% is to be invested with ASP in case Withdrawal is due to Superannuation & Pre-mature Exit and Death respectively) is utilized for purchase of Annuity from the empaneled Annuity Service Providers.

2. Who are the Annuity Service Provider?
Indian Life Insurance companies which are licensed by Insurance Regulatory and Development Authority (IRDA) can act as Annuity Service Providers. However, Annuity Service Providers needs to be empanelled by PFRDA to provide Annuity services to the NPS Subscribers. The list of Annuity service providers empaneled by PFRDA can be accessed at: https://www.npscra.nsdl.co.in/Annuity-service-providers.php.

3. In case of pre-mature exit, when will Subscriber’s Annuity (Pension) start i.e. immediately or after the age of 60 years?
Annuity (Pension) starts immediately, if Subscriber fulfills the Age and Corpus criteria for purchasing Annuity (depending upon choice of ASP and Annuity scheme of the respective Annuity Service Provider).

4. Which Annuity Schemes are available?
Following schemes are available with ASPs:
Annuity for life – On death of the annuitant, payment of Annuity ceases.
Annuity for life with return of purchase price on death – On death of the annuitant, payment of Annuity ceases and the purchase price is returned to the nominee.
Annuity payable for life with 100% Annuity payable to spouse on death of annuitant – On death of the annuitant, Annuity is paid to the spouse during his/her life time. If the spouse predeceases the annuitant, payment of Annuity will cease after the death of the annuitant.
Annuity payable for life with 100% Annuity payable to spouse on death of annuitant with return on purchase of Annuity – On death of the annuitant, Annuity is paid to the spouse during his/her life time and purchase price is returned to the nominee after the death of the spouse.
Default Annuity Scheme (Applicable in case of Government Sector Subscribers only): kindly refer question no. 27 for detail description.

5. What is Default Annuity Scheme?
Default Annuity Scheme shall provide for Annuity for life of the Subscriber and his or her spouse (if any) with provision for return of purchase price of the Annuity and upon the demise of such Subscriber, the Annuity be re-issued to the family members in the order specified hereunder at a premium rate prevalent at the time of purchase of such Annuity by utilizing the purchase price required to be returned under the Annuity contract (until all the family members in the order specified below are covered):
(a) Living dependent mother of the deceased Subscriber;
(b) Living dependent father of the deceased Subscriber.
After the coverage of all the family members specified above, the purchase price shall be returned to the surviving children of the Subscriber and in the absence of children, the legal heirs of the Subscriber, as may be applicable.

6. Whether Subscribers have to mandatorily purchase Default Annuity Scheme or Subscribers can purchase any other Annuity scheme?
In case of Superannuation & Pre-mature Exit, Subscriber can purchase any one scheme which are available with respective Annuity Service Provider. However, In case of death, Spouse has to purchase Default Annuity Scheme.

7. Where Subscriber can check the rates offered by the Annuity Service Providers?
Details of Annuity rates and other details may be checked on CRA website https://www.npscra.nsdl.co.in/Annuity-service-providers.php

8. Can Subscriber change Annuity Service Provider or Annuity type after buying the Annuity?
Once an Annuity is purchased, the option of cancellation or reinvestment with another Annuity Service Provider or in other Annuity scheme shall not be allowed unless the same is within the time limit specified (free look period as provided in terms of the Annuity contract or specifically provided by the IRDA) by the Annuity Service Provider.

9. What happens if the Subscriber dies after processing of Annuity Withdrawal Request?
The mode and manner of payment of amount (if any) will depend on the type of Annuity scheme selected by the Subscriber while buying the Annuity. Family members of the deceased Subscriber need to contact concerned Annuity Service Provider.

10. Which are the ASPs available at present?
At present five ASPs are providing the Annuity services to the NPS Subscribers. The ASPs are as follows:
Life Insurance Corporation of India
SBI Life Insurance Co. Ltd.
ICICI Prudential Life Insurance Co. Ltd.
HDFC Standard Life Insurance Co Ltd
Star Union Dai-ichi Life Insurance Co. Ltd.
The contact details of the ASPs are available at https://www.npscra.nsdl.co.in/Annuity-service-providers.php

Deferment/ Continuation under Withdrawal and Tax Benefits

1. How can the continuation/deferment Withdrawal be processed?
Continuation/Deferment option shall be exercised at least fifteen days prior to the age of superannuation and same should be authorised by the Nodal Office in the CRA system. The Subscriber may exit at any point of time from National Pension System.
If Subscriber has initiated the Continuation/Deferment Withdrawal request in CRA system, Nodal Office is required to ‘Verify’ and ‘Authorize’ the request in CRA system.
1. The PAO/DTO will verify request in CRA system using one user Id by clicking sub-menu ‘Verify Deferment’ under ‘Exit Withdrawal Request’ menu.
2.PAO/DTO is required to authorize the request in CRA system using another user Id. User is required to click menu ‘Exit Withdrawal Request’ and sub-menu ‘Authorise Deferment’ to authorize the Continuation/Deferment Request.
Alternatively, Nodal Office can also initiate the Continuation/Deferment Withdrawal request on behalf of Subscriber as mentioned below:
Log-in to CRA system (www.cra-nsdl.com) using one user Id
Select option Exit Withdrawal request ->Initiate Deferment
Select transaction type-> new request and click on submit and enter PRAN on the next screen
Select appropriate option – Continuation or Deferment
Select POP SP name (for Govt. Subscribers) – If POP-SP is not selected, Govt. Subscribers will be tagged to e-NPS by default.
Submit the request.
Nodal Office is required to authorize the request in CRA system through another user Id. User is required to click menu ‘Exit Withdrawal Request’ and sub-menu ‘Authorise Deferment’ to authorize the Continuation/Deferment Request.

2. Can Subscriber withdraw in phased manner?
Facility of phase Withdrawal is available for NPS Subscribers. Subscriber can opt for Withdrawal of lump-sum amount in a phased manner (upto 10 installments) over the period from 60 years (or any other retirement age as prescribed by the employer) to 70 years. However, Subscriber has to buy Annuity prior to Phased Withdrawal.

3. Can lump-sum deferment option be exercised in case of pre-mature exit?
No, lump-sum deferment option is not available to Subscribers who are exiting NPS due to Pre mature Exit.

4. Can Subscriber opt for deferment option during the continuation period?

5. Can Subscriber continue his/her tier-2 account, in case of continuation of Tier-1 account?
Yes, Subscriber can continue his/her Tier-2 account till the time his/her Tier-1 account active.

6. Can Subscriber continue his/her Tier-2 account after the closure of Tier-1 account?
No, upon exit from Tier-1 account, Tier-2 account gets closed automatically.

7. What Tax benefits are available in case of Tier-1 Withdrawal?
For queries related to tax benefits under NPS, please refer questions on “Tax Benefit under NPS” of this FAQs section.

8. What Tax benefits are available in case of Tier-2 Withdrawal?
No. Tax benefits are not available in case of Tier -2 Withdrawal