Pension Call Centre Opened : Toll Free No. 18001805321
Pension Call Centre
|YOU MAY NOW CONTACT US BY USING THE TOLL FREE NUMBER : 18001805321|
For facilitating proper response please keep following information ready for submission to the Pension Call Centre executive.
1. PPO No.
2. IC No. / Reg. No.
3. Name of Pensioner / Family Pensioner
4. Date of retirement / discharge / death
5. Brief on points on which information / clarification required
Central Government Pensioners as on 31.03.2019
|Sl.No.||Type of Pensioners||No. of Pensioners|
Call Centre for Grievances Redressal Of Pensioners
A call centre for central government pensioner inaugurated on 20.6.2019. Total number of Grievances received through Call Centre is 762 as on 12.07.2019.
A statement showing category wise number of total grievances received through call center and forwarded to concern Ministry/Department through online CPENGRAMS Portal to resolve the grievances.
Total number of grievances received/closed by concerned Ministry – Department – Organization is as below:
Category wise Report (as on 12.7.2019)
|Delay or incorrect sanction of pension/family pension and other retirement benefits||178||42|
|Non-payment of arrear of pension and other retirement benefits||115||36|
|Revision of pension/family pension/pension payment order||236||79|
|Issues relating to qualifying service||0||0|
|Non-payment of DA/DR/merger of DA related issues||10||1|
|Issues related to medical facilities||36||8|
|7th CPC Issues||78||22|
|Extension of pension scheme to autonomous bodies/organization||0||0|
|Other service related issues such as fixation of pay, MACP||17||7|
|Extra ordinary Pension||19||4|
|New pension scheme||1||0|