Pension Call Centre Opened : Toll Free No. 18001805321
Pension Call Centre
| YOU MAY NOW CONTACT US BY USING THE TOLL FREE NUMBER : 18001805321 |
For facilitating proper response please keep following information ready for submission to the Pension Call Centre executive.
1. PPO No.
2. IC No. / Reg. No.
3. Name of Pensioner / Family Pensioner
4. Date of retirement / discharge / death
5. Brief on points on which information / clarification required
Central Government Pensioners as on 31.03.2019
| Sl.No. | Type of Pensioners | No. of Pensioners |
| 1 | Civil Pensioners | 1040256 |
| 2 | Defence Pensioners | 3235730 |
| 3 | Telecom Pensioners | 358000 |
| 4 | Railway Pensioners | 1573665 |
| 5 | Postal Pensioners | 328818 |
| Total | 6536469 |
Call Centre for Grievances Redressal Of Pensioners
A call centre for central government pensioner inaugurated on 20.6.2019. Total number of Grievances received through Call Centre is 762 as on 12.07.2019.
A statement showing category wise number of total grievances received through call center and forwarded to concern Ministry/Department through online CPENGRAMS Portal to resolve the grievances.
Total number of grievances received/closed by concerned Ministry – Department – Organization is as below:
Category wise Report (as on 12.7.2019)
| Category | Total | Closed Cases |
| Delay or incorrect sanction of pension/family pension and other retirement benefits | 178 | 42 |
| Non-payment of arrear of pension and other retirement benefits | 115 | 36 |
| Revision of pension/family pension/pension payment order | 236 | 79 |
| Issues relating to qualifying service | 0 | 0 |
| Non-payment of DA/DR/merger of DA related issues | 10 | 1 |
| Issues related to medical facilities | 36 | 8 |
| 7th CPC Issues | 78 | 22 |
| GPF/CPF | 1 | 0 |
| Extension of pension scheme to autonomous bodies/organization | 0 | 0 |
| Other service related issues such as fixation of pay, MACP | 17 | 7 |
| Extra ordinary Pension | 19 | 4 |
| New pension scheme | 1 | 0 |
| Others | 71 | 18 |
| TOTAL | 762 | 217 |
Bijendra Dubey, I ex Subedar BN Dubey JC 187864m retd on 30-06-1993 ,I would like to know revision of pension as per pcda pension circular No 617 dated 06-02- 2019 SUO MOTO revision pre 2016 pensioners / family pensioners. How much time will take to issue the revised eppo as per above circulars of pre 2016 pensioners according to 7 CPC.
Sir, asper 6th cpd SUB MOTO P. P
O not recd JC, 751584L HONY LT SURESH PRASAD SHARMS dt. Read 30sept2008 as per PDA circular 621.dt 04.Apr2019
Army no-2799797H .PPO no-s/26185/2017 (Army)
Pl sir mera 7 pay ka coumanty/Grauty abi tak yaa nahi he .
Mane applaction be time par bhaga tha The record Maratha L I upko time par dackumant be bhaga he likon abi tak mera 7pay le Grauthy&comunty qu nahi yaa.