Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016
COMMERCIAL CIRCULAR No.561 of 2016
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RAILWAY BOARD
No. TC-II/2003/2016/refund
New Delhi, 10.1.2016
To Chief Commercial Managers
All zonal Railways
Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Dircctor/lRCTC/New Delhi
Sub: Revision in the procedur of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016.
Ministry of Railways desire that tie procedure for cancellation of tickes and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016 shall be revised as under:-
(i) Cancellation of such tickets and refund of fare of value Rs.10,000/- and above shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be only through Cheque / ECS payment.
(ii) Such ticket may be refunded through filing of TDR only on surrendering of original ticket. TDR shall filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g. TDR shall be filed only upta half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours befor the scheduled departure of the train, for which ticket has been issued etc.,
(iii) In sach cases TDR and rerund of fare as per refund shall be allowed for waitlisted tickets also only through Cheque / ECS payment.
(iv) This shall be implemented with immediate effect.
This issues with concurrence of Finance (Commercial) and Accounts Directorates of Ministry of Raiwlays.
CRIS may make necessary changes in the software.
Ensue action accordingly and confirm.
sd/-
(Vikram Singh)
Director Passenger Marketing
Railway Board
Authority: www.indianrailways.gov.in
Sir, All rule implemented by the concerned authority to the general public are abide by the circumstances in captive manner. Public are Public, can not do beyond the situation. Indian citizen are like lambs, Govt shepherd.
I booked Rail Ticket PNR No. 4425576522 by Train No. 16592 on 10.11.2016 and return journey PNR 4845460162 Train No. 16591 on 13.11.2016 both the waiting List with TDR No. 015729 and 015730 dated 10.11.2016. The cost of both the journey tickets for 03 adults, 1230 in Sleeper class. The money in cheque or any other way has not been received by me till date (15.11.2016). Please do make necessary payment immediately.