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No Cash Refund for Booked Tickets between 9.11.2016 and 11.11.2016 – Railway Board Orders

November 14, 2016 admin 1 Comment

Revision in the procedure of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016

COMMERCIAL CIRCULAR No.561 of 2016

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RAILWAY BOARD

No. TC-II/2003/2016/refund

New Delhi, 10.1.2016

To Chief Commercial Managers

All zonal Railways

Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Dircctor/lRCTC/New Delhi

Sub: Revision in the procedur of cancellation and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016.

Ministry of Railways desire that tie procedure for cancellation of tickes and refund of value of Rs.10,000/- and above for the PRS counter tickets booked from 09.11.2016 to 11.11.2016 shall be revised as under:-

(i) Cancellation of such tickets and refund of fare of value Rs.10,000/- and above shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be only through Cheque / ECS payment.

(ii) Such ticket may be refunded through filing of TDR only on surrendering of original ticket. TDR shall filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g. TDR shall be filed only upta half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours befor the scheduled departure of the train, for which ticket has been issued etc.,

(iii) In sach cases TDR and rerund of fare as per refund shall be allowed for waitlisted tickets also only through Cheque / ECS payment.

(iv) This shall be implemented with immediate effect.

This issues with concurrence of Finance (Commercial) and Accounts Directorates of Ministry of Raiwlays.

CRIS may make necessary changes in the software.

Ensue action accordingly and confirm.

sd/-
(Vikram Singh)
Director Passenger Marketing
Railway Board

Authority: www.indianrailways.gov.in

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Filed Under: IRCTC News, OHD Notes

Comments

  1. Mahadev Paul says

    November 15, 2016 at 10:16 am

    Sir, All rule implemented by the concerned authority to the general public are abide by the circumstances in captive manner. Public are Public, can not do beyond the situation. Indian citizen are like lambs, Govt shepherd.
    I booked Rail Ticket PNR No. 4425576522 by Train No. 16592 on 10.11.2016 and return journey PNR 4845460162 Train No. 16591 on 13.11.2016 both the waiting List with TDR No. 015729 and 015730 dated 10.11.2016. The cost of both the journey tickets for 03 adults, 1230 in Sleeper class. The money in cheque or any other way has not been received by me till date (15.11.2016). Please do make necessary payment immediately.

    Reply

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