CG Holiday Home Online Booking Terms and Conditions

Central Government Holiday Home Online Booking Terms and Conditions

In accordance with the guidelines set forth by the Directorate of Estates, both current and retired Central Government Employees have the opportunity to lodge at any of the Holiday Homes located throughout India. To ensure compliance with the aforementioned terms and conditions, such employees must abide by all the requisite rules. An individual may opt to reside in a Holiday Home either alone or with family members, relatives or friends. The term “family” refers to a government servant’s spouse or dependent family member. Meanwhile, “guest” pertains to any person who is not considered a family member. Upon receiving a Confirmation Slip from the Directorate of Estates, granting permission to applicants/visitors, individuals are authorized to occupy rooms/suites in the holiday homes/touring officers hostels for a specified time period, subject to authentication of personal details contained in said Confirmation Slip by the administrative office of the applicants.

2. Eligibility for booking: All applicants mentioned at para 2(i) will be eligible for
holiday homes/touring officers hostels/guest houses for themselves and their
spouse/dependent family members and guests. Applicant/officers drawing pay level 13
will be eligible for VIP suites of Grand Hotel Shimla, while Gazetted Officers will be
eligible for VIP suites of other holiday homes/touring officers respectively. All
applicants will be eligible for other types/units of room/suites.
3. Time Limit for Online Booking.
(i) Serving Central Government employees can book accommodation 60 (Sixty)
days in advance from the Check-in-date;
(ii) Retired Central Govt. Employees can book 45 (Forty Five) days in advance
from the Check-in-date.
(iii) Other applicants can book 15 (Fifteen) days in advance from the Check-indate.
4. Priority in Booking: Booking will be made through automated online system primarily
on ‘first-come first-serve’ basis subject to fulfilment of prescribed eligibility, time
limit and payment of booking charges, etc.
5. Issue of Booking confirmation Slip : Confirmation Slip, after complete online process
and successful/complete payment of booking charges to Directorate of Estates for the
specified booking period by the applicant through debit card/credit card (subject to
activation) and internet banking, will be generated online and applicant will be required
to take out print for the same for displaying/submitting to caretaker/concerned authority
of holiday home/touring officer’s hostels to occupy the accommodation for specified
booking period. Applicants have to use their own debit card/credit card/net banking for
booking.
6. Submission of online application: Applicants will fill up all fields of online
application. They have to upload a colour passport photo, a copy of ID Card issued by
their present employers and in case of retired employee, a copy of PPO or Pensioner ID
Card. Mandatory filed including applicants’ Permanent Account Number (PAN),
Aadhar Card Number, Date of Birth, Personal Mobile No., Office Telephone No, etc.
will not be left blank. After filling up all fields, the applicant has to submit the
application form and thereafter, the system will lead to Payment Gate Way. After
successful payment of booking charges to Directorate of Estates/Booking Agency,
booking request will be processed as per prescribed procedure and agreement with the
Axis Bank/any other Bank, confirmation slip will be displayed along with Booking ID
No. A copy of confirmation slip can also be generated after filling Booking ID No. and
PAN/ID Card No. in the relevant box.
7. Cancellation of Confirmed Booking: After the confirmed booking, the applicant may
cancel their booking. He/she will not be entitled to claim refund against such
cancellation.
8. Refund: There is no provision for refund of booking charges even if the
accommodation is not occupied or partly occupied or vacated early. No correspondence
in this regard will be entertained.
9. Failed Transactions: In case of failed transactions applicants will have to claim to
Axis Bank/concerned Bank itself and Directorate of Estates will have no role in failed
transactions.
10. Collection and Crediting of Booking Charges by Bank: Authorised Bank by
Directorate of Estates will collect booking charges through their payment gate way and
credit the same in the Government account (Directorate of Estates/Ministry of Urban
Development) specified for the said purpose. In case of failed transactions, the
concerned Bank has to settle with the customer directly.
11. Booking Charges: Booking charges will be applicable in terms of Directorate of
Estates Office Memorandum No. D-11028/23/82-Regions (Vol. II) dated 10th July,
2012 till the further revision of the rates of charges. In addition to booking charges,
customers have to also pay transaction charges/convenience charges/service charges
per agreement with Axis Bank and RBI guidelines in this regard. In case applicant
himself/herself is not visiting to holiday homes/touring officer’s hostels, normal
booking charges will be applicable for spouse/dependent family members while
private charges will be applicable for guests.
12. Transaction Charges/Service Charges/Convenience Charges: These charges have
to be paid to concerned bank. Axis Bank will separate these charges from booking
charges and only booking charges will be credited into Government account by Axis
Bank or as per specific agreement made in this regard.
13. Booking of more than one room: Only one room/suite will be booked in the name of
applicant/spouse for the same period and same holiday home/touring officer’s
hostel/guest house. There is no provision for allotment of more than one room/suite.
However, in exceptional circumstances, additional room will be provided on payment
of booking charges/rent @ rate of private charges at the sole discretion of the Allotting
Authority and subject of availability. However, there will be no advance booking more
than five days in advance from check-in date in such cases.
14. Period of booking: Accommodation is provided for a period not exceeding 5 nights.
In Holiday Homes/Touring Officer’s Hostels/Guest Houses at Mussoorie and Goa
which have very few units but attract visitors throughout the year, the period of stay has
further been restricted to 3 nights maximum. In exceptional cases, accommodation in
excess of this limit can be permitted with the prior approval of competent authority.
15. Fraudulent Booking: Only eligible applicants are entitled for booking of holiday
homes/touring officer’s hotels/guest houses. In case of fraudulent booking, following
action will be taken:
(i) Booking will be invalid and visitors will not be allowed to enter in the holiday
homes/touring officer’s hostels/guest houses.
(ii) Booking charges will be forfeited and three times of booking amount will be
levied as penalties from the applicants/visitors.
(iii) FIR will be lodged under relevant penal provisions of IPC.
(Fraudulent booking means wrong information provided by the applicant
intentionally).
16. Emergency Quota: Director of Estates/Allotting Authority is authorized to keep any
room in reserve to meet urgent requirements of unforeseen nature or to accommodate
VIPs and/or Senior Officers. The Allotting Authority is empowered to reduce the period
of booking, or to cancel the booking altogether, or change the previously booked room,
to meet such emergent requirements.
17. Check-in/Check-out time: Check-Out time 9:00 AM and Check-in time: 11:00 AM to
12:00 noon. However, to avoid inconvenience to the visitors who reach the destination
early in the morning after night journeys, the occupants are advised to vacate the rooms
at the earliest on the last day of stay.
18. Right to Admission: The entry to the Holiday Home/Touring Officers’ Hostels/Guest
Houses will be strictly on production of valid Identity Card/PAN Card issued by the
Government and the attested/verified details mentioned in the application form and
confirmation letter by the concerned administrative office. Entry to holiday
homes/touring officers will be allowed only after depositing/submission of valid
booking slip/authority slip along with verified application form and production of
Identity Card.
19. Booking is not transferable: Because of security considerations, the entry to the
Holiday Home/Hostel will be restricted to the person whose name appears on the
booking slip and his/her dependent family members & guests. The caretaking staff is
authorized to disallow provision of accommodation if the applicant is not present
physically at the time of checking in, even though he is carrying the confirmation slip.
Likewise the entry of the additional persons accompanying the authorized visitor can
also be refused.
20. Identity Card in case applicant himself/herself is not visiting:
(i) Dependent family members: if not accompanying the Government
servant/applicants, they must carry along with confirmation slip/letter, (a) a photocopy
of the Government servant’s Identity card and Pan Card, (b) Proof of their own identity
specifying their relationship with the government servant, and (c) Certificate of
Dependence issued by administrative authority of the applicant. A copy of the CGHS
card containing their photographs can also be accepted for applicants covered under
CGHS scheme.
(ii) Guest: Guests must carry along with confirmation letter/slip, a self attested
photocopy of the Government servant’s Identity card and (b) proof of their own identity
otherwise they will not be allowed to enter in the holiday homes/touring officer’s
hostels/guest houses.
21. Retired Government servants availing the facility of Holiday homes/Touring
Officers Hostels: As the entries in the Check-in/Arrivals Register are to be made by
the Retired Government servant in their own writing, the presence of retired
government servant is necessary at the time of checking in. A photocopy of the PPO
should also be presented at the time of checking in.
22. Capacity of rooms: The capacity of double bedded room is two persons, four bedded
room is four persons, VIP suites in Grand Hotel Shimla is four persons and VIP suites
in other holiday homes/touring officers hostels is two persons. In addition to above, two
persons/children are also allowed in the room/suit if the applicant desires for the same,
however, the booking agency/caretaker will not provide additional facilities in such
cases.
23. Facilities: The caretaking staff will provide to the guests the following items only once
at the time of occupation of the rooms: toilet soap (small) – one, washed towel – one,
washed bed-sheet/bed-cover – one set, washed pillow covers – one set, fresh toiletpaper roll. The guests are advised to make their own arrangement for additional needs
as per their requirement.
24. Occupation after booking period: Occupation of the room, after expiry of the booking
period, will be unauthorized. Such occupant(s) are liable to face eviction by the
caretaking staff without any prior notice, and imposition of damages.
25. Washing charges: The caretaker is authorized to charge washing charges @ Rs. 30
per day per room from the occupants and issue receipt. The fund so collected will be
kept in the custody of the JE/Caretaker concerned and will be used for washing the
towels, bed-sheets, curtains, quilts regularly.

26. Catering facility: The catering charges wherever available will be settled by the guests
with the caterer of the Holiday Home/household staff directly before check- out.
27. Feed-back: Any complaints/suggestions regarding maintenance, house-keeping,
catering or misconduct on part of the caretaking staff should be brought to the notice of
the Director of Estates, Nirman Bhawan, New Delhi, and/or the Allotting Authority in
writing.
28. Cooking and intoxicating is strictly prohibited in the rooms of Holiday Homes/Touring
Officers’ Hostels.
29. Proper Decorum: The Guests are advised to maintain decency and decorum
throughout the stay period. Causing inconvenience/disturbance to other inmates
through noise or rowdy behaviour will be dealt with sternly. Consumption of
intoxicants in the premises is strictly prohibited.
30. Pets are not allowed in the Holiday Homes/Touring Officers’ Hostels.
31. Damage to property: The occupants will be liable to make good of any damage/loss
to property, fixture, fittings and furniture during the period of their stay in the Holiday
Home/Hostel.
32. Visitors of the Guests: No unauthorized person(s) will be allowed to stay with or visit
the Guests in the Holiday Home/Touring Officer’s Hostel/Guest House.
33. Breach of Conditions: In case, the accommodation is not vacated on the expiry of the
period or for breach of any terms and conditions stated above, the occupants will be
summarily evicted physically, with force if necessary, without any notice, under
Section 3-A of the Public Premises (Eviction of Unauthorized Occupants) Act of 1971,
notwithstanding any other action that may be taken against him/her under the relevant
Allotment Rules/Service Rules. They will also liable to pay market rate of licence fee
as damages.
34. WARNING: Unauthorised/in-eligible persons are not allowed for booking of holiday
homes/touring officer’s hostels and any attempt would be treated as fraudulent booking
and such persons will be held responsible and action will be taken under Information
Technology Act, 2000 & its Regulations and Indian Penal Code (IPC). All applicants
are advised to use their own debit card/credit card/internet banking.
35. DISCLAIMER: There is no provision for refund of booking charges even if the
rooms/suits remain unutilised or vacated early by the applicant. Claim of Charge back
will not be considered/permitted/allowed by the Bank.