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Welfare of Armed Forces Personnel on Exemption from Toll
National Highways Authority of India
(Ministry of Road Transport and Highways)
G–5 & 6, Sector–10, Dwarka, New Delhi–110075
No: NHAI/11013/IT/HO/2017
06 December 2017
POLICY CIRCULAR
Sub: Welfare of Armed Forces Personnel on Exemption from Toll
Please refer the following:
(a) Ministry of Road Transport and Highways (MoRTH) letter No H–24030/32/2014 (Toll) dated 17 June 2014 (Copy not attached).
(b) MORTH letter No. NHAI–11065–12–2003–P&M dated 15 Sep 2004 (Copy not attached).
(C) NHAI letter No NHAI/13013/267/CMD–CO/05–06/RTI–16 dated 04 Dec 2006(Copy not attached).
2. A lot of complaints are received from Armed Forces personnel that Toll Plazas agencies are not honoring the MORTH directions referred above is true letter and spirit in allowing exemption from Toll fee while discharging their official duty. In–spite of Armed Forces personnel/officer showing their identity card and explaining that they are on official duty, Toll Plaza employees often use harsh languages and ask for further proof.
3. Considering the unparalleled service of Armed Forces towards the safety and security of the country, such type of rude behavior is not acceptable. The Armed Forces personnel deserves the highest regard and should be given due respect at the toll plaza including salute & standing ovations as deemed fit. The Toll Plaza agencies be directed to train the toll operating staff accordingly to pay due respect to Armed Forces/salute their selfless dedication to country. The verification of l–card of Armed Forces personnel should be done by some senior/competent authority not left to the untrained lowest staff.
4. It is needles to emphasize that considering the extreme sacrifice of Armed Forces to the Nation in case of doubt with respect to nature of their official duty, benefit of doubt should be given appropriately to Armed Force personnel‘s.
(Shailesh Yadav)
GM(IT&HO)
06 Dec 2017
Source: https://nhai.gov.in/